9 Replies Latest reply on Feb 14, 2018 7:27 AM by maria__ Branched to a new discussion.

    Error 1722 when trying to install Adobe Flash Player ActiveX MSI - Server 2012 R2

    henningb85080435

      I'm trying to install Flash Player on a computer, but it fails again and again. This is not a problem with the new installer; previous ActiveX versions doesn't work either. I have tried both online and offline installer. NPAPI and PPAPI works fine.

       

      The computer that fails is a virtual Windows Server 2012 R2 used for terminal services.

       

      The offline installer gives the following error: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: ...\InstallAX_24_0_0_..."

       

      The online installer gives the following error at approximately the same time during the installation phase: "Failed to register"

       

      I have tried the Adobe uninstaller and all the manual steps beneath it: Uninstall Flash Player for Windows

       

      I have tried msizap on all GUID's listed here, from most recent and back to 18.0.0.160: MSI GUID list for Flash Player

       

      I have tried to reset the registry permissions here (I am aware of the OS descrepency): Troubleshoot Flash Player install issues related to Windows registry permissions

       

      I also manually removed the keys HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia (which only contained Flash entries) to no avail.

       

      MSI log: https://justpaste.it/12j0h

       

      C:\Windows\System32\Macromed\Flash\FlashInstall.log

      =O====== M/24.0.0.194 2017-01-18+11-01-38.838 ========

      0000 [I] 00000042

      0001 [W] 00001113 C:\Users\username\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

      0002 [I] 00000010 "C:\Windows\system32\Macromed\Temp\{E03840ED-7275-43AA-90B3-9051F5901072}\InstallFlashPla yer.exe" -install -skipARPEntry -iv 2 -au 4294967295

      0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_24_0_0_194_ActiveX.exe/ 2

      0006 [I] 00000013

      0007 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_24_0_0_194_ActiveX.exe

      0008 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_24_0_0_194_ActiveX.dll

      0009 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

      0010 [W] 00001032 C:\Windows\system32\Macromed\Flash\Flash64_24_0_0_194.ocx 0

      0011 [I] 00000018

      0012 [E] 00001032 C:\Windows\system32\Macromed\Flash\Flash64_24_0_0_194.ocx 0

      =X====== M/24.0.0.194 2017-01-18+11-01-40.687 ========

       

      C:\Windows\SysWOW64\Macromed\Flash\FlashInstall.log

      =O====== M/24.0.0.194 2017-01-18+11-01-36.267 ========

      0000 [W] 00001113 C:\Users\username\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

      0001 [I] 00000010 "C:\Users\USERN~1\AppData\Local\Temp\{22AF9D99-A980-4071-A0BD-1D0BB956B9EA}\InstallAX_24_ 0_0_194.exe" -install -msi -prev 24.0.0.194

      0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/UninstallerPath 2

      0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/24.0 2

      0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/UninstallerPath 2

      0005 [I] 00000011 1

      0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0007 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx 5

      0008 [I] 00000018

      0009 [W] 00001045 C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx 5

      0010 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx 5

      0011 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_24_0_0_194_ActiveX.exe/ 2

      0012 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\activex.vch 5

      0013 [W] 00001045 C:\Windows\SysWOW64\Macromed\Flash\activex.vch 5

      0014 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\activex.vch 5

      0015 [I] 00000013

      0016 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_24_0_0_194_ActiveX.exe

      0017 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_24_0_0_194_ActiveX.dll

      0018 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

      0019 [E] 00001031 C:\Windows\SysWOW64\Macromed\Flash\activex.vch:5

      =X====== M/24.0.0.194 2017-01-18+11-01-43.082 ========

       

      [moderator: added 'MSI - Server 2012 R2' to title for clarity]