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21 day response time! Great service adobe.
I fixed it myself.....
Can you please provide details? Having the same issue and I am stuck. Thanks.
HI Bruces, this fix is for Adobe XI but its a similar process for Adobe DC.
Open Acrobat and go Edit then Preferences
In the left hand panel select Signatures then in the right hand panel in Identities and Trusted Certificates click More.
Delete any ID's you see and now we'll add them again.
Under Digital IDs select Add ID and browse to your pfx file to add it.
Now under Windows Digital IDs browse to your pfx file and add it in the same way.
This fixed the problem here for about 20 users with the added benefit that now when they sign off a document they don't have to supply the password as the password is now attached to their Windows login via the Windows Digital ID.
Hope it works for you.