PDF form no longer saving form data

[peterl72648122]

I have a PDF with form fields that users can fill out. Recently, the PDFs are experiencing a problem where, when you open them, there is a security warning saying that the PDF is trying to connect to itself. If you click Allow, it then opens a box trying to find a file containing form data (XFDF), which does not exist. You can Cancel that, but then when you save the PDF the next time, it does not retain anything you entered into the form fields.

[anushreed96867377]

Hi Peter,

Can you share the screenshot of the problem and the pdf form file with us to debug the problem?

Also can you also let us know if you are using Acrobat Standard or Acrobat Pro?

[peterl72648122]

I have Acrobat Pro. Here are some screenshots. How do I send you the file?

[Bernd Alheit]

Did you create the form?

[peterl72648122]

Our company did, but I did not personally create it. It was created in 2011 (before I started in my position).

[anushreed96867377]

Hi Peter,

Can you send across the form to adixit@adobe.com

[peterl72648122]

Hi. Did you receive the PDF file that I sent by email? I sent it on Jan 20, and sent a follow-up email on Jan 23

[anushreed96867377]

Hi Peter,

I didn't receive any mail with the form.Can you send across it one more time ?

[peterl72648122]

I just re-sent it.

[peterl72648122]

Did you receive my email yesterday?

[anushreed96867377 · Accepted solution]

Hi Peter,

I investigated the form sent across in the mail . The reason of your observations is a Javascript running on the document open action.

You can access the Javascript through the following steps:

1. Open  the document in Acrobat

2. Open "JavaScript" from the "Tools" tab.

3. Click on "Document Javascripts". You will find this in the top bar.

If you notice, there is a script here which you can edit. This script both does a this.resetForm() and  this.importAnXFDF() which is the reason for your observations.

Hope this helps. Waiting for a confirmation.

-Anushree

[peterl72648122]

It looks like this resolves the issue. Thank you very much!

[anushreed96867377]

Good to know that it resolved the issue. Have a nice day.

[anushreed96867377]

Hi Peter,

i recieved the mail by you. Let me get back to you after more investigation