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Haven't ever heard of Windows not being able to shut down at all because of a certain process. If anything, it'll ask you if you want to terminate it, and you just hit ok and it continues shutting down.
Not to call you a lair or anything, just hadn't ever heard of that, so I'd try re-installing the Flash Player first and foremost. Don't just download the same player and install, first download their flash_uninstaller, then re-download the flash player, and install it.
I'm doing an enterprise push of Flash10 and have been experiencing theis lack of shutdown/restart/logoff. You basically choose the Windows options and nothing happens.
We have found that the FP_AX_MSI_installer.exe is hung as well as msiexec.exe process. After task manager killing the FP_AX_MSI_installer.exe, and which in turn kills the msiexec process functionality is returned.
Does anyone know what hangs this up.? Of 700 machines so far i have had about 200 that have this odd issue.
I have exactly the same problem here.
In fact the Msi is just a 'wrapper'. They use a nullsoft installer wrapped up in msi, and that installer takes ages to complete the install. If you deploy silently it will end up installing sucessfully, but it takes a lot of time so if the user has any option to cancel the install, he will surely do, thinking - like i did - that the install just stopped.
I guess it would be better to repackage the application ourselves if we want some quality, but that's only my personal opinion of course...