5 Replies Latest reply on Jan 19, 2017 1:52 PM by gener7

    psd mac/pc compatibility

    giampaolo de souza

      Hi everyone,


      A client has sent me a .psd file he created on mac. I could download the file on my desktop (I am using a PC) and it popped out with the correct .psd icon; however as I opened it all I got was a single flat image of what were supposed to be multiple layers. I had the file resent multiple times but the problem remained - i.e. for some reasons my .psd file did not retain the layer information and transformed in a single flat image.

      By the way, we are both using Photoshop CC.


      Can anybody help?


      Thank you