5 Replies Latest reply on Jan 19, 2017 2:29 PM by danielm89980687 Branched from an earlier discussion. Branched to a new discussion.

    Flash Player fails to install - OS X 10.11.6

    danielm89980687

      I am running into the same problem, I click notify of updates, it downloads. at 50% begins installing. After reaching 54% it fails with no info as to the cause.

       

      I am running an early 2008 mac pro, OS X El Capitan version 10.11.6

        • 1. Re: Flash Player fails to install - OS X 10.11.6
          m_vargas Adobe Employee

          Hi danielm89980687 ,


          I branched your post to a new topic.  The OP of the topic you posted to has a Windows system.  Since you have OS X, you're issue is most likely not the same.  Please read through the FAQ Where do I find the Flash Player installation log on the Macintosh?  and configure your system to capture the various requested log files.  Run the installer again until it stops.  Take a screenshot of the installer dialog window (see How do I attach a screenshot?). Upload the 4 log files (Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log) and the screenshot to cloud.acrobat.com/send using the instructions at How to share a document .  Post the link to the uploaded files in your reply.

           

          --

          Maria

          • 2. Re: Flash Player fails to install - OS X 10.11.6
            danielm89980687 Level 1

            Install.log retains nothing on the install, FlashPlayerInstallManager.log has the following, and what stands out is that "Unable to launch FPInstallHelper. Launch path not accessable"

             

            2017-01-19 13:25:09 -0800 [I]  IM: NPAPI 24.0.0.194 ---------- log start ----------

            2017-01-19 13:25:09 -0800 [I]  VM: All install checks pass

            2017-01-19 13:25:09 -0800 [I]  IM: You may need to restart your browser to use this version of Flash Player.

            2017-01-19 13:25:09 -0800 [I]  IM: [install started]

            2017-01-19 13:25:09 -0800 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

             

            2017-01-19 13:25:09 -0800 [E]  RA:

            Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

            {

                NSFileCreationDate = "2016-12-16 21:46:56 +0000";

                NSFileExtensionHidden = 0;

                NSFileGroupOwnerAccountID = 0;

                NSFileGroupOwnerAccountName = wheel;

                NSFileHFSCreatorCode = 0;

                NSFileHFSTypeCode = 0;

                NSFileModificationDate = "2016-12-16 21:46:56 +0000";

                NSFileOwnerAccountID = 0;

                NSFileOwnerAccountName = root;

                NSFilePosixPermissions = 2541;

                NSFileReferenceCount = 1;

                NSFileSize = 27200;

                NSFileSystemFileNumber = 1844653;

                NSFileSystemNumber = 16777217;

                NSFileType = NSFileTypeRegular;

            }

             

            2017-01-19 13:25:09 -0800 [E]  RA:

            Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

            {

                NSFileCreationDate = "2017-01-19 02:54:52 +0000";

                NSFileExtensionHidden = 0;

                NSFileGroupOwnerAccountID = 0;

                NSFileGroupOwnerAccountName = wheel;

                NSFileModificationDate = "2017-01-19 21:25:09 +0000";

                NSFileOwnerAccountID = 0;

                NSFileOwnerAccountName = root;

                NSFilePosixPermissions = 449;

                NSFileReferenceCount = 9;

                NSFileSize = 306;

                NSFileSystemFileNumber = 1708849;

                NSFileSystemNumber = 16777217;

                NSFileType = NSFileTypeDirectory;

            }

             

            2017-01-19 13:25:10 -0800 [E]  IM: [install failed: 30]

            2017-01-19 13:25:10 -0800 [E]  IM: Install failed with error code: 30.

            2017-01-19 13:25:10 -0800 [I]  IM: NPAPI 24.0.0.194 ---------- log end ----------

            • 3. Re: Flash Player fails to install - OS X 10.11.6
              m_vargas Adobe Employee

              Thank you.  The installation is failing due to a known bug that we are working on a fix for.  The bug only reproduces in certain conditions when using the online installer.  Please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

              • 4. Re: Flash Player fails to install - OS X 10.11.6
                danielm89980687 Level 1

                Thank you, this worked great