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1. Re: How do I clear prefs with InDesign 2017
BarbBinder Jan 19, 2017 11:06 AM (in response to darrella33626658)Same as before, but it's always been a timing issue. Press down the keys as soon as you start InDesign. From my double-check on 2017, just now on my Mac:
There's an alternative technique though, in this post:
Troubleshooting 101: Replace, or "trash" your InDesign preferences
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2. Re: How do I clear prefs with InDesign 2017
Sandee Cohen Jan 19, 2017 11:09 AM (in response to BarbBinder)I've found it easier, with InDesign in the Mac Dock to press all four keys and then click the ID icon in the dock.
This brings up a contextual menu that has "Open" under Options.
No mad dash to cram my fingers on the right keys.
I don't know if there's an equivalent for the Task Bar in Windows.
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3. Re: How do I clear prefs with InDesign 2017
darrella33626658 Jan 19, 2017 11:45 AM (in response to BarbBinder)After restarting holding down those keys still didn't prompt to delete the prefs in Adobe InDesign CC 2017. I'll try reinstalling it but I am stumped. Oh and this is the same with Adobe Photoshop CC 2017.
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4. Re: How do I clear prefs with InDesign 2017
BarbBinder Jan 19, 2017 11:46 AM (in response to darrella33626658)1 person found this helpful -
5. Re: How do I clear prefs with InDesign 2017
darrella33626658 Jan 19, 2017 11:48 AM (in response to BarbBinder)ah thanks, i just tested photoshop with those keys to see if it were just inDesign. I may have to report it as a bug as you mentioned it..
: /
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6. Re: How do I clear prefs with InDesign 2017
BarbBinder Jan 19, 2017 11:48 AM (in response to darrella33626658) -
7. Re: How do I clear prefs with InDesign 2017
darrella33626658 Jan 19, 2017 11:51 AM (in response to BarbBinder)thanks I'll try that later!
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8. Re: How do I clear prefs with InDesign 2017
jane-e Jan 19, 2017 2:23 PM (in response to darrella33626658)darrella33626658 wrote:
After restarting holding down those keys still didn't prompt to delete the prefs in Adobe InDesign CC 2017. I'll try reinstalling it but I am stumped. Oh and this is the same with Adobe Photoshop CC 2017.
No, not "after restarting" — the order makes a difference!
On a Mac, it's what Sandee said:
Quit InDesign
Hold down Cmd Ctr Shift Opt and don't release
Then Launch InDesign
You will get this alert. If you don't, follow the steps again.
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9. Re: How do I clear prefs with InDesign 2017
darrella33626658 Jan 19, 2017 2:25 PM (in response to jane-e)yes i've done that and still nothing