2 Replies Latest reply on Jan 20, 2017 2:11 AM by kristines19332103

    Mobile redirect not working, only desktop and tablet.

    kristines19332103

      Hello!

       

      My site: discarchive.de is showing the tablet version on mobile. When I manually type in http://discarchive.de/phone/index.html then the mobile site shows up, same with the tablet.

       

      I have checked out the site on different phone and tablet emulators online and they aren't showing any redirect to phone or tablet either.

       

      Things I have tried:

       

      Using different browsers

      Checking on 2 different Androids

      Checking online emulators

       

      What could be the issue here?

       

      Thanks so much in advance. I really appreciate your assistance and support!

       

      Best,

       

      Kristine

        • 1. Re: Mobile redirect not working, only desktop and tablet.
          Ussnorway Adobe Community Professional

          Hi Kristine,

          your redirrect is not in place;

          step 1 = from your alt-layout goto site prop and make sure you did tick the redirrect box

          Screenshot (627).png

          republish your site then (if still not working) ask hostgater to remove all the old files... for a clean upload because sometimes the server doesn't see the new files with ftp settings.

           

          p.s, emulators are not worth anything for redirrect testing... the actual phone is the only way to be sure.

          1 person found this helpful
          • 2. Re: Mobile redirect not working, only desktop and tablet.
            kristines19332103 Level 1

            Hello Ussnorway!

             

             

            Thank you so much for your timely response. It is greatly appreciated.

             

            I have already checked and unchecked the redirect from desktop button and then uploaded the modified files to FTP. Still having the same issue.

             

            So I will click the redirect from desktop button again and save my muse file.

             

            I am wondering if you think I should delete the entire site from my cpanel with Hostgator and then do a complete fresh upload of all files? Then, should I contact HostGator and have them do a sweep of all files from their end?

             

            Truly appreciating your support!

             

            -K