9 Replies Latest reply on Mar 9, 2017 3:52 PM by Kevin-Monahan

    Incredibly slow preformance since 14.1

    Wimbus

      As per usual with AE updates, its one step forward and two steps back.

       

      Since updating my performance in AE and render times in AME has decreased almost tenfold, renders take hours (that before took minutes).

      I've tried changing to OpenCL, Metal and Software, reseting settings, emptying chaces, reinstalling, reseting SMC etc. No luck.

       

      Im just wondering if anyone else is having this problem? I presume ill just have to go back to 14.0 in the meantime.

       

       

      MacBook Pro (15-inch, Late 2016)

      2,9 GHz Intel Core i7

      16 GB 2133 MHz LPDDR3

      Radeon Pro 460 4096 MB

      macOS Sierra 10.12.2

        • 1. Re: Incredibly slow preformance since 14.1
          Szalam Adobe Community Professional & MVP

          Do you have earlier (CC 2015.3, CC 2014) handy to test on?

          What is in your project?

          I haven't noticed a decrease in performance between 14.0.1 and 14.1.0 on my Mac or Windows machines. I haven't noticed an increase in performance either (other than some workflow-hurting bugs being fixed).

          • 2. Re: Incredibly slow preformance since 14.1
            Wimbus Level 1

            Yeah i've installed the previous versions and they work fine. Guess i'm just gonna have to wait until the next one.

            • 3. Re: Incredibly slow preformance since 14.1
              Dave LaRonde Level 6

              Don't hold your breath.  Adobe appears incapable of producing software that works.

              • 4. Re: Incredibly slow preformance since 14.1
                Szalam Adobe Community Professional & MVP

                That's not helpful, Dave. The past few releases have been quite good for a majority of people. Frustrating issues like the one in this thread (awful as they are) are outliers. Saying doom and gloom things like that will just discourage people from pushing Adobe to make better software or from further troubleshooting.

                 

                Wimbus, I'm glad the older version(s) are working for you. This means there is either some sort of setting that's awry in the new version (whether something you can easily change yourself or something that went wrong during install) or some sort of bug.

                First thing I would suggest would be to trash the preferences on that new version to see if it fixes it (hold Command+Option+Shift while the application is starting. A dialog box launches asking you if you want to delete your preferences file. To also restore default keyboard shortcuts, Option-click the OK button.) If that doesn't help, uninstall and reinstall the newer version of AE.

                Or happily use the older versions if you'd prefer. But, before you do that, please file a bug report (with as much information as possible) so that the team at Adobe can be made aware of the problem.

                • 5. Re: Incredibly slow preformance since 14.1
                  Wimbus Level 1

                  Yeah, thankfully its easy to install older versions, its just very frustrating to see that my software of choice is so slowly developing. I understand creating a software like AE is not easy but i'm finding it increasingly difficult to justify my subscription every day.

                   

                  Hope to get this fixed soon.

                  • 6. Re: Incredibly slow preformance since 14.1
                    Kevin-Monahan Adobe Employee

                    Hi Wimbus,

                    I read that you had some trouble with performance with the latest version of After Effects. Apologies for the frustration, as I've been victim of performance issues myself from time to time.

                     

                    Has the situation improved at all since you first posted? Has anything changed with your hardware, OS, or software setup? I have heard of some issues with the previous version of OS X Sierra, and updating had helped them. Have you updated OS X, and if so, has that improved performance? Please let us know if you are still having the issue, or that you're OK now. We're here to assist.

                     

                    Thanks,

                    Kevin

                    • 7. Re: Incredibly slow preformance since 14.1
                      Wimbus Level 1

                      Hi Kevin!

                       

                      Yes the performance issue still persist. Im stuck using 14.0.0 atm. I noticed there was an update to sierra that mentioned some fixes including Adobe products but these have not helped.

                       

                      I'm also having other problems with allocating RAM during my After Effects previews, but that is a separate matter with support (who said they were going to email me back but i have yet to hear from them in two weeks later) but i digress. I just hope a new update comes out soon that actually fixes all these problems ( and so i dont have to have my Render Queue stuck to the bottom of my screen any more).

                      • 8. Re: Incredibly slow preformance since 14.1
                        Szalam Adobe Community Professional & MVP

                        Wimbus  wrote

                        Im stuck using 14.0.0 atm.

                         

                        14.1.0 is working quite nicely for me on both Mac and PC, so hopefully you'll get a chance to try it soon.

                        • 9. Re: Incredibly slow preformance since 14.1
                          Kevin-Monahan Adobe Employee

                          Hi Wimbus,

                          Sorry to hear of your woes. It sounds like it would help if we examined your system and worked a little closer with you on solving the issue. If you'd like, we can work with you 1-1. Click here to begin contact with us here at Adobe support.

                           

                          If you have time, please return here with notes on what solved your issue, or if you still need help.

                           

                          Thanks,
                          Kevin