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Problème de Facturation et bascule en période d'essai

New Here ,
Jan 20, 2017 Jan 20, 2017

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Nos 18 comptes adobe cloud CC sont passées en période d'essai.

Voici le message qui apparait sur le compte administrateur :

"Paiement nécessaire
Malheureusement, les informations de facturation enregistrées n’ont pas pu être utilisées pour ce paiement. Veuillez contacter votre administrateur afin de mettre à jour ces informations."

Alors que notre compte a été débité et l'abonnement payé pour 3 mois !
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correct answers 1 Correct answer

LEGEND , Jan 20, 2017 Jan 20, 2017

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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LEGEND ,
Jan 20, 2017 Jan 20, 2017

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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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