6 Replies Latest reply on Jan 30, 2017 8:50 AM by SuperHans111111

    When using digital Signature, user has to "login" to digital ID file to use it

    SuperHans111111 Level 1

      we use a log of digital signatures. each users adobe is configured to allow them to draw the rectangle signature option.

       

      lately, one user, when she goes to sign a pdf, it asks her to create a new signature, although she would have one already.

      when i got to "Edit, Preferences, Signatures, Identities & Trusted Certificates" , then Digital ID file, its status is set to "logout"

       

      once we log back in, she can then use the rectangle signature option.

       

      Can you advise, why adobe is logging out the Digital ID file?

      thanks

       

       

      Using AdobePro XI

        • 1. Re: When using digital Signature, user has to "login" to digital ID file to use it
          p83265946 Level 1

          This is happening to all of our users, Acrobat Pro DC and Reader DC, and it started happening with the updates pushed out last week. As long as a user doesn't close Acrobat, their signature will be recognized and available, and they'll be able to sign and unsign documents. If they close Acrobat they will have to reattach their signature file. Fix this fast please, Adobe.

          1 person found this helpful
          • 2. Re: When using digital Signature, user has to "login" to digital ID file to use it
            bills1667292 Level 1

            Yep, this is happening throughout our office. The latest update is what caused it (for Acrobat Standard XI, its 11.0.19).

            1 person found this helpful
            • 3. Re: When using digital Signature, user has to "login" to digital ID file to use it
              buscherp Level 1

              I too and several of us at our work is having this same problem.  When I go to digitally sign a PDF in Adobe Acrobat DC (15.006.30280), when I click on an unsigned signature field in a PDF, I keep getting a popup with a window asking "I want to sign this document using..."  I already have an existing digital ID saved on my computer (Windows 7).  Every time I get to this menu, I have to manually select "My existing digital ID from: A file", for the file name, click browse, select my PFX signature, hit open, put in the password, click Finish.  This FINALLY brings it to the "Sign Document" field.  It didn't use to do this.  It used to be able to click on the unsigned signature field and it would go straight to the "Sign Document" field with my name already select. 

               

              I confirmed it does this on every computer I’ve encountered. If you open the PDF, click on an unsigned signature field, it keeps asking for the location (as if Acrobat keeps forgetting the location or something). HOWEVER - if you open Adobe Acrobat Pro DC first (not the PDF file), go to EDIT > PREFERENCES > SIGNATURES > and next to where it says "Identities & Trusted Certificates", click MORE - it will see the Digital ID.  If you close out and click Ok and open a PDF file and click unsigned signature field, IT WILL WORK (it bypasses the "I want to sign this document using..." and goes straight to the "Sign Document" window.  Yet, if you close Adobe Acrobat Pro DC open it back up and then open a PDF - it will not work.  It will ONLY work if you go in the Preferences and click ‘More’ next to "Identities & Trusted Certificates" each time.  You can always leave Acrobat running and minimize and open PDFs (or double click on them to open them) and it will work – ONLY as long as you clicked ‘More’ next to "Identities & Trusted Certificates" and haven’t closed out of Acrobat.  It is almost as if Adobe Acrobat Pro DC keeps forgetting the Digital ID location and going in the Identities & Trusted Certificates refreshes and reminds it.


              This is incredibly annoying and needs to be fixed/patched.

              • 4. Re: When using digital Signature, user has to "login" to digital ID file to use it
                buscherp Level 1

                All,

                 

                Unchecking “Use modern UI for signing and Digital ID configuration” is not an option.  That preference is not even available.  It is available in continuous variant of Adobe Reader.  The problem I am having is in Adobe Acrobat DC.

                 

                Also, right-clicking on the Acrobat icon and choosing to “Run as Administrator” does not fix the problem either.

                 

                I did a few other things to pinpoint the cause of the problem.  I did try this on two different machines running Windows 10 and they work.  This problem seems to only involve when running Windows 7 (I do not know about Windows 8).

                 

                On the machines running Windows 7, I uninstalled Adobe Acrobat DC.  I then reinstalled it (it installs version (2015.006.30033).  I tested it out and it works.  HOWEVER, when I updated Adobe Acrobat DC to the most current version (2015.006.30280), the problem comes back.  It seems as though there is a Windows 7 issue with the most updated version of Adobe Acrobat DC.

                 

                Could it be that Adobe Acrobat DC needs another updated patch to work better on Windows 7?

                1 person found this helpful
                • 5. Re: When using digital Signature, user has to "login" to digital ID file to use it
                  p83265946 Level 1

                  I'm seeing this issue on Windows 7 Pro and Window 10 Pro, multiple machines, does not happen with 2015.006.30033 and does happen with 2015.006.30280.

                  1 person found this helpful
                  • 6. Re: When using digital Signature, user has to "login" to digital ID file to use it
                    SuperHans111111 Level 1

                    Hi

                    just checking if its still an issue for everyone? it's still occurring here.. how do we find out if adobe is checking it out?