4 Replies Latest reply on Jan 20, 2017 2:16 PM by xtremevette2

    Indesign CS6 Keeps Crashing when placing an image...Mac OS 10.11.6 El Cap.

    xtremevette2

      Hello so I have tried tests on multiple documents and the results are the same and can be repeated....whenever I am placing EPS images into my Indesign document randomly the document keeps crashing. It can be on the very first placed image or on the 10th one. I relaunch and continue and it can be the 4th or 5th image the next go around. All the images are UPC barcodes. No barcodes are duplicates. The template has boxes on the master page. I simply click on the indd search box, paste the code number from an excel spreadsheet so indesign can locate it quick...and place the image and move to the next one. I am getting so tired and frustrated after 10 or more crashes a day!

       

      Here is what I have done so far:

      Tried different accounts.....same result...crash

      Tried different computers....same result...crash

      Tried resetting preference file....same result...crash

      Tried different preview settings (fast, typical and high)....same result...crash

       

      I would upgrade and try CC but our company won't pay to upgrade at this time.

       

      Any suggestions or ideas?

      Thanks

      Jeff

       

      Screen Shot 2017-01-20 at 2.55.16 PM.jpg

       

       

       

      Here is the crash report:

       

      Process:          Adobe InDesign CS6 [11888]
      Path:             /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
      Identifier:       com.adobe.InDesign
      Version:          8.1.0.419 (8100)
      Code Type:        X86 (Native)
      Parent Process:   ??? [1]
      Responsible:      Adobe InDesign CS6 [11888]
      User ID:          95814

       

      Date/Time:        2017-01-20 14:52:20.156 -0600
      OS Version:       Mac OS X 10.11.6 (15G1212)
      Report Version:   11
      Anonymous UUID:   A0D80777-D9F6-1594-F46A-409CEF0C07EA

       

       

      Time Awake Since Boot: 260000 seconds

       

      System Integrity Protection: disabled

       

      Crashed Thread:   0  Main Thread  Dispatch queue: com.apple.main-thread

       

      Exception Type:   EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes:  KERN_INVALID_ADDRESS at 0x0000000000000020
      Exception Note:   EXC_CORPSE_NOTIFY

       

      VM Regions Near 0x20:

      -->

      __TEXT            0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

       

      Application Specific Information:

      objc_msgSend() selector name: setScrollViewRefForCarbonApps:

       

       

      Thread 0 Crashed:: Main Thread  Dispatch queue: com.apple.main-thread

      0   libobjc.A.dylib         0x9a92acaf objc_msgSend + 31
      1   com.apple.HIToolbox     0x99d762ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
      2   com.apple.HIToolbox     0x99d1e7b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832
      3   com.apple.HIToolbox     0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
      4   com.apple.HIToolbox     0x99d30b6d SendEventToEventTarget + 34
      5   com.apple.HIToolbox     0x99ecdc8e ToolboxEventDispatcher + 82
      6   com.apple.HIToolbox     0x99ecdbcc HLTBEventDispatcher + 17
      7   com.apple.HIToolbox     0x99ecec74 _RunAppModalLoop + 159
      8   com.apple.HIToolbox     0x99eceb96 RunAppModalLoopForWindow + 120
      9   com.apple.AppKit        0x979d4934 -[NSApplication _doModalLoop:peek:] + 440
      10  com.apple.AppKit        0x97bd8b90 __35-[NSApplication runModalForWindow:]_block_invoke + 182
      11  com.apple.AppKit        0x979d20ad -[NSApplication runModalForWindow:] + 144
      12  com.apple.AppKit        0x97e63414 -[NSSavePanel runModal] + 873
      13  WidgetBinLib.dylib      0x00092c95 MOpenFileDialogBase::DoDialog(IDFile*, SysFileList&, short, PMString const*, PMString const*) + 1721

      14  com.adobe.InDesign.Open Place     0x1e33cef6 GetPlugIn + 27030

      15  com.adobe.InDesign.Import Export UI    0x1d8561ba GetPlugIn + 2442

      16  com.adobe.InDesign.Actions  0x1b181bc4 GetPlugIn + 19908
      17  com.adobe.InDesign.Actions  0x1b171044 0x1b16c000 + 20548
      18  WidgetBinLib.dylib      0x000b38d2 MDefaultEH::KeyboardShortcut(IEvent*) + 342
      19  WidgetBinLib.dylib      0x000b3134 CDefaultEH::KeyDown(IEvent*) + 68
      20  WidgetBinLib.dylib      0x000b3a93 MDefaultEH::KeyDown(IEvent*) + 177
      21  PublicLib.dylib         0x01725217 CEventDispatcher::DispatchToEventHandlers(IEvent*) + 599
      22  PublicLib.dylib         0x01724cd6 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24

      23  com.adobe.InDesign.Application UI    0x1b45e9f4 GetPlugIn + 282340

      24  com.adobe.InDesign.Application UI    0x1b45cd00 GetPlugIn + 274928

      25  com.apple.HIToolbox     0x99d762ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
      26  com.apple.HIToolbox     0x99d1e7b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832
      27  com.apple.HIToolbox     0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
      28  com.apple.HIToolbox     0x99d30b6d SendEventToEventTarget + 34
      29  com.apple.HIToolbox     0x99d56caa ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1614
      30  com.apple.HIToolbox     0x99d1ebff DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2935
      31  com.apple.HIToolbox     0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
      32  com.apple.HIToolbox     0x99d30b6d SendEventToEventTarget + 34
      33  com.apple.HIToolbox     0x99d6eed6 SendTSMEvent_WithCompletionHandler + 751
      34  com.apple.HIToolbox     0x99d6f47d __SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler_block_invoke + 569
      35  com.apple.HIToolbox     0x99d6f23c __SendFilterTextEvent_WithCompletionHandler_block_invoke + 261
      36  com.apple.HIToolbox     0x99d6efc1 SendTSMEvent_WithCompletionHandler + 986
      37  com.apple.HIToolbox     0x99d6ebae SendFilterTextEvent_WithCompletionHandler + 283
      38  com.apple.HIToolbox     0x99d6e7da SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler + 398
      39  com.apple.HIToolbox     0x99d6e4f4 __utDeliverTSMEvent_WithCompletionHandler_block_invoke_2 + 317
      40  com.apple.HIToolbox     0x99d6e379 __utDeliverTSMEvent_WithCompletionHandler_block_invoke + 464
      41  com.apple.HIToolbox     0x99d6e154 TSMKeyEvent_WithCompletionHandler + 654
      42  com.apple.HIToolbox     0x99d6de7a __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_4 + 288
      43  com.apple.HIToolbox     0x99d6dcae __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_3 + 348
      44  com.apple.HIToolbox     0x99d6d9b0 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_2 + 260
      45  com.apple.HIToolbox     0x99d6d756 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke + 257
      46  com.apple.HIToolbox     0x99d6cd01 TSMProcessRawKeyEventWithOptionsAndCompletionHandler + 3911
      47  com.apple.HIToolbox     0x99d7964b TSMProcessRawKeyEvent + 273
      48  com.apple.HIToolbox     0x99ddb836 HandleCompatibilityKeyEvent + 323
      49  com.apple.HIToolbox     0x99d1975d HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1913
      50  com.apple.HIToolbox     0x99d762ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
      51  com.apple.HIToolbox     0x99d1e7b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832
      52  com.apple.HIToolbox     0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
      53  com.apple.HIToolbox     0x99d1d82a SendEventToEventTargetWithOptions + 40
      54  com.apple.HIToolbox     0x99d56c12 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1462
      55  com.apple.HIToolbox     0x99d1ebff DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2935
      56  com.apple.HIToolbox     0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
      57  com.apple.HIToolbox     0x99d30b6d SendEventToEventTarget + 34

      58  com.adobe.InDesign.AppFramework    0x1b1e018c 0x1b1d1000 + 61836

      59  com.adobe.InDesign.AppFramework    0x1b1fe3db GetPlugIn + 12011

      60  com.adobe.InDesign      0x00001ec5 main + 341
      61  com.adobe.InDesign      0x00001d55 start + 53

       

      [snipped by moderator]