9 Replies Latest reply on Apr 20, 2018 12:08 PM by jeromiec83223024

    Mandatory installation of true key and macafee

    vincent2718 Level 1

      If I agree to update regularly my Adobe Flash Player I do not want to install anything at all in addition, unless I am freely asked to anwer yes or no as per my sole wish. And I do want also to be able to uninstall additions like MacAfee and True Key by Intel Security.


      But, this evening, as soon as I accepted the update of Adobe Flash, the wizard installed without any possibility to refuse, Mac Afee and True Key.


      Later I could uninstall MacAfee, but not True Key. True Key is indeed listed in the menu but when I click right mouse to select uninstall, I am sent to Windows config panel for programs under which True key is not listed.


      Please, change your marketing and sales policy, and indicate me a safe process to uninstall True Key.



      Vincent Cousin

        • 1. Re: Mandatory installation of true key and macafee
          kglad Adobe Community Professional & MVP

          1. don't let the flash player update automatically

          2. unselect the tag-along-ware when installing flash player

          • 2. Re: Mandatory installation of true key and macafee
            Alawishis Level 1

            I've run into this problem too. Although Adobe swears there is always an option to opt-out of the sneaky additional software installs, my experince and others say they often do not give you the option. McAfee more often than not is automatically installed with Flash, the opt-out screen magically is never displayed.


            There is an opt-out screen the trick is getting it to come up. As I said before often, "magically" the opt-out screen is not displayed. Here is what worked for me to get to the opt-out screen. Navigate to the main Adobe page and select "Flash Player" under "Downloads" .

            That should bring you to this page:


            From here if you select "Download the Adobe Flash Player ...." you won't get the opt-out requestor. And McAfee and who knows what else will be automatically installed along with the flash player. I found that if I updated my region I did get the opt-out requester but it doesn't always.



            THe red arrow shows where the link to the region selector is. I picked "Canada English" but select whereever you are. If you don't see the opt-out selectors in the middle column then select the link marked "Do you have a different operating system or browser?"


            That should bring you to a screen where on the left you can select your browser and OS via drop-down selectors. In the middle column should be the optional installs. It might have McAfee and or True Key, mine just had True Key alone. These will be selected by default, so remember to deselect the components you do not want. When you have what you want hit the download button. Mine did not have an option for McAffee only True Key for some reason. I half expected it was going to install McAfee anyway but I tested it and it didn't. It only installed Flash and Flash alone. And what's more I did get the requestor if I wanted automatic updates too. I recommend NOT selecting automatic updated as it will automatically install the other software when it does.


            Hope this works for you like it did for me, and I hope it helps.

            God bless.

            • 3. Re: Mandatory installation of true key and macafee
              maria__ Adobe Employee

              Hi Alawishis


              Thanks for posting the detailed information, including screenshots.  What OS are you able to reproduce this on?  I'm not sure it matters, but what is your internet connection speed.  I will forward your post to the team that handles that page.  As you mention we have received numerous reports of the optional offers not displaying for some customers, but thus far we are unable to reproduce the behaviour.  I was able to reproduce using your steps, but will continue to try.

              Regarding the statement "I recommend NOT selecting automatic updated as it will automatically install the other software when it does."  This is incorrect.  Selecting automatic updates configures the system to receive updates via the Background Update service, which downloads and installs Flash Player silently in the background.  The Background Update installers do NOT contain any third party offers.  Third party offers are ONLY listed on adobe.com download page where users have the opportunity to accept or deny the offers.




              • 4. Re: Mandatory installation of true key and macafee
                sreeharshac Adobe Employee

                Hi Vincent Cousin


                Thanks for reporting the issue, we tried uninstalling of True key from our end. It got uninstalled successfully.


                I am attaching uninstall process of True key here. please let us know are you getting these options during uninstall of True key .

                Please go to Control panel , Select True key and click on Uninstall, then we should get below showed process.





                • 5. Re: Mandatory installation of true key and macafee
                  tedn20747160 Level 1

                  BULL! I just updated Flash and there was no mention of optional software, but the installer tried to install McAfee (couldn't because of an error) and installed True Key. It's about time to uninstall Flash and skip the sites that use it.

                  • 7. Re: Mandatory installation of true key and macafee
                    Ianpvr Level 1

                    My Adobe updater does not give me the option not to install Macafee. It happens automatically. This is just wrong. Wrong, wrong, wrong.

                    • 8. Re: Mandatory installation of true key and macafee
                      Ianpvr Level 1

                      There is NO option to check or not check. Macafee download happens automatically.

                      • 9. Re: Mandatory installation of true key and macafee
                        jeromiec83223024 Adobe Employee

                        I've personally followed up on several dozen reports like this (and given sufficient information, am always happy to follow-up again) and it consistently comes down to a situation where a third-party browser plug-in (ad-blocker, anti-tracking plugin, etc.) caused the JavaScript on the page to execute in a way that was different than what was actually written (e.g. they blocked the UI with the opt-out), or the software was downloaded through a third-party UI (a browser add-on manager, etc.), which linked directly to the assets that had the optional bundled offers.


                        In general, the following always works:

                        • Always get Flash Player directly from Adobe, at https://get.adobe.com/flashplayer/
                        • If you use browser plug-ins that interfere with the normal operation of the page, you'll want to whitelist them or disable those plug-ins temporarily


                        Once you have Flash Player installed, you can completely avoid this workflow (and the possibility that any bundles get installed), by doing the following:

                        • Choose Allow Adobe to Install Updates (recommended)
                          • Future updates to Flash Player will be installed automatically.  You'll never see a bundled offer unless you need to reinstall.
                        • Use a browser that includes Flash Player as a built-in component
                          • In these instances, there's nothing to install, and updates are handled by the browser or operating system
                          • IE and Edge on Win8+
                            • Both include Flash Player as a built-in component, and updates are delivered through Windows Update
                            • There's nothing separate to download or install
                          • Google Chrome on all platforms
                            • Flash Player is a built-in component of Chrome.  Updates are delivered by Chrome's update mechanism


                        In the very unlikely event that you encounter a situation where the wrong payload was deployed (i.e. you opted out, but got the bundled offer anyway), I'd be more than happy to investigate.


                        The following information, and your geographical location would be helpful.  Adobe uses a global Content Distribution Network (CDN) to deliver content.  Knowing the geography and language in play might help me track down any highly localized problems with a specific CDN node or translated page.


                        The following information about your environment is always helpful and appreciated: