5 Replies Latest reply on Feb 7, 2017 10:45 AM by Sue Garibaldi

    Adobe sketch quality problems

    jeanieweber35

      So I recently started using the free version of sketch (I have photoshop and illustrator on my computer but it's through my old school so I didn't have a log in of my own). It works fine, especially thanks to my jot touch, but every time I close out of the project to work on it some more later the picture loses quality. It becomes very pixelated to the point that I have to fix that portion of the drawing again, which just makes it an endless circle of closing and fixing. Does anyone else have this problem or know how to fix it? Or should I just shell out for procreate?

        • 1. Re: Adobe sketch quality problems
          Sue Garibaldi Adobe Employee (Admin)

          Hi Jeanie.

           

          Sorry the drawing quality isn't good. A few things:

           

          * You mentioned you just started using the app but I want to ask what version you're using because there was a bug a few updates ago that caused line work to become blurry.

          * There is only one version of Sketch. The only thing you can't do without a Creative Cloud subscription is bring Photoshop brushes into Sketch and send work to the desktop apps. Everything else should be the same.

          * Can you tell me what device and what version of the operating system you're using?

           

          Let me know and we'll go from there.

           

          Sue.

          1 person found this helpful
          • 2. Re: Adobe sketch quality problems
            AbbieC64 Level 1

            I'm also having the exact same problem, could you help me out too please?

            • 3. Re: Adobe sketch quality problems
              Sue Garibaldi Adobe Employee (Admin)

              HI Abbie.

               

              Sorry you're having trouble too. I'll need you to answer the same questions I asked Jeanie.

               

              * You mentioned you just started using the app but I want to ask what version you're using because there was a bug a few updates ago that caused line work to become blurry.

              * There is only one version of Sketch. The only thing you can't do without a Creative Cloud subscription is bring Photoshop brushes into Sketch and send work to the desktop apps. Everything else should be the same.

              * Can you tell me what device and what version of the operating system you're using?

               

              Let me know and we'll go from there. 

               

              Sue.

              • 4. Re: Adobe sketch quality problems
                jeanieweber35 Level 1

                Thanks Sue!

                 

                Sorry for such a late reply.

                 

                I'm using the 4.0.2 version on an iPad3 with IOS 9.3.5

                 

                I started using the draw app instead, which doesn't blur due to being vector. But sometimes it isn't enough for me because I can't create all the effects that I would like to (on the rare occasion that I actually do want a blurry/not vector effect).

                • 5. Re: Adobe sketch quality problems
                  Sue Garibaldi Adobe Employee (Admin)

                  HI Jeanie.

                   

                  Your device is a few years old, but it doesn't seem like the image quality should be as poor as you've described.

                   

                  If you don't have any objection to updating it, can you try updating iOS to the most current version?

                   

                  Sue.