9 Replies Latest reply on Jan 23, 2017 2:50 AM by Zaid Al Hilali

    Photoshop CC 2017 is super slow + resets preferences everytime

    mariusd65838468

      Hi, I'm having this issue since i have bought Creative Cloud 2017 a month ago, Photoshop is incredibly slow (startup takes 2 to 5 minutes, it crashes and the type tool is super slow) despite my relatively strong hardware. Photoshop always resets my preferences at startup (recently opened files, imported tools and brushes, my custom workspace etc., all gone). Also workspaces won't even work (it says that the file doesn't exist everytime I select a new workspace?!!??!!?).

       

      I tried turning it on and off again, reinstalling Photoshop, opening it as administrator, resetting the preference file, Messing with Photoshop AppData files' read only parameter on windows, none of all this works, it's getting kinda infuriating.

       

      Thanks in advance if you have a solution!

        • 1. Re: Photoshop CC 2017 is super slow + resets preferences everytime
          jbm007 Adobe Community Professional

          I assuming you are on a windows platform.

           

          Can you

           

          Go to control panel/administrative tools/event viewer/windows logs/application and find the application error.

           

          "copy details as text" and post them here.

          • 2. Re: Photoshop CC 2017 is super slow + resets preferences everytime
            mariusd65838468 Level 1

            There is no Photoshop application error in the windows log, Photoshop just doesn't work fine.

            • 4. Re: Photoshop CC 2017 is super slow + resets preferences everytime
              mariusd65838468 Level 1

              ------------------

              System Information

              ------------------

                    Time of this report: 1/21/2017, 21:20:15

                           Machine name: MARIUS

                             Machine Id: {9285702D-70BF-4211-8556-B259CE38DF50}

                       Operating System: Windows 10 Famille 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)

                               Language: French (Regional Setting: French)

                    System Manufacturer: ASUSTeK COMPUTER INC.

                           System Model: N551JX

                                   BIOS: N551JX.207

                              Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz

                                 Memory: 8192MB RAM

                    Available OS Memory: 7634MB RAM

                              Page File: 11464MB used, 3755MB available

                            Windows Dir: C:\WINDOWS

                        DirectX Version: DirectX 12

                    DX Setup Parameters: Not found

                       User DPI Setting: Using System DPI

                     System DPI Setting: 120 DPI (125 percent)

                        DWM DPI Scaling: UnKnown

                               Miracast: Available, with HDCP

              Microsoft Graphics Hybrid: Supported

                         DxDiag Version: 10.00.14393.0000 64bit Unicode

              • 5. Re: Photoshop CC 2017 is super slow + resets preferences everytime
                mariusd65838468 Level 1

                ---------------

                Display Devices

                ---------------

                          Card name: Intel(R) HD Graphics 4600

                       Manufacturer: Intel Corporation

                          Chip type: Intel(R) HD Graphics Family

                           DAC type: Internal

                        Device Type: Full Device

                         Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_177D1043&REV_06

                      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

                Device Problem Code: No Problem

                Driver Problem Code: Unknown

                     Display Memory: 2160 MB

                   Dedicated Memory: 112 MB

                      Shared Memory: 2048 MB

                       Current Mode: 1920 x 1080 (32 bit) (60Hz)

                       Monitor Name: Generic PnP Monitor

                      Monitor Model: unknown

                         Monitor Id: CMN15C4

                        Native Mode: 1920 x 1080(p) (60.000Hz)

                        Output Type: Internal

                        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll

                Driver File Version: 10.18.0015.4256 (English)

                     Driver Version: 10.18.15.4256

                        DDI Version: 12

                     Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

                       Driver Model: WDDM 2.0

                Graphics Preemption: Primitive

                Compute Preemption: Thread group

                           Miracast: Supported

                Hybrid Graphics GPU: Integrated

                     Power P-states: Not Supported

                  Driver Attributes: Final Retail

                   Driver Date/Size: 17/07/2015 01:00:00, 37011384 bytes

                        WHQL Logo'd: Yes

                    WHQL Date Stamp: Unknown

                  Device Identifier: {D7B71E3E-50DA-11CF-A56F-703718C2D835}

                          Vendor ID: 0x8086

                          Device ID: 0x0416

                          SubSys ID: 0x177D1043

                        Revision ID: 0x0006

                Driver Strong Name: oem55.inf:5f63e534dd929195:iHSWM_w10:10.18.15.4256:pci\ven_8086&dev_0416&subsys_177d1043

                     Rank Of Driver: 00D10001

                        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

                        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeHEVC_VLD_Main 

                   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                       D3D9 Overlay: Not Supported

                            DXVA-HD: Supported

                       DDraw Status: Enabled

                         D3D Status: Enabled

                         AGP Status: Enabled

                           MPO Caps: Not Supported

                        MPO Stretch: Not Supported

                    MPO Media Hints: Not Supported

                        MPO Formats: Not Supported

                 

                 

                          Card name: NVIDIA GeForce GTX 950M

                       Manufacturer: NVIDIA

                          Chip type: GeForce GTX 950M

                           DAC type: Integrated RAMDAC

                        Device Type: Render-Only Device

                         Device Key: Enum\PCI\VEN_10DE&DEV_139A&SUBSYS_177D1043&REV_A2

                      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

                Device Problem Code: No Problem

                Driver Problem Code: Unknown

                     Display Memory: Unknown

                   Dedicated Memory: n/a

                      Shared Memory: n/a

                       Current Mode: Unknown

                        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvd3dumx. dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvwgf2 umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nv wgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab 4\nvwgf2umx.dll

                Driver File Version: 21.21.0013.7254 (English)

                     Driver Version: 21.21.13.7254

                        DDI Version: unknown

                     Feature Levels: Unknown

                       Driver Model: WDDM 2.1

                Graphics Preemption: DMA

                Compute Preemption: DMA

                           Miracast: Not Supported by Graphics driver

                Hybrid Graphics GPU: Discrete

                     Power P-states: Not Supported

                  Driver Attributes: Final Retail

                   Driver Date/Size: 11/08/2016 01:00:00, 17619464 bytes

                        WHQL Logo'd: Yes

                    WHQL Date Stamp: Unknown

                  Device Identifier: Unknown

                          Vendor ID: 0x10DE

                          Device ID: 0x139A

                          SubSys ID: 0x177D1043

                        Revision ID: 0x00A2

                Driver Strong Name: oem52.inf:0f066de369c4eed8:Section126:21.21.13.7254:pci\ven_10de&dev_139a&subsys_177d1043

                     Rank Of Driver: 00D10001

                        Video Accel: Unknown

                        DXVA2 Modes: Unknown

                      Deinterlace Caps: n/a

                       D3D9 Overlay: Unknown

                            DXVA-HD: Unknown

                       DDraw Status: Enabled

                         D3D Status: Not Available

                         AGP Status: Enabled

                           MPO Caps: Unknown

                        MPO Stretch: Unknown

                    MPO Media Hints: Unknown

                        MPO Formats: Unknown

                • 6. Re: Photoshop CC 2017 is super slow + resets preferences everytime
                  jbm007 Adobe Community Professional

                  Looks like you have a laptop with a second monitor.

                   

                  Main issue I see is your video card is less then what I would consider usable with Photoshop 2017

                   

                  Especially for 3 D work.

                   

                  8 gig of RAM is also cutting it a little close, but many basic filters and actions should still work.

                   

                  Make sure you go to the ASUS website and get any driver updates for that laptop.

                   

                  But the bottom line is that in  2013 is was a great laptop.

                   

                  I would not expect any additional performance enhancements using PS with your system.

                   

                  Sorry

                  • 7. Re: Photoshop CC 2017 is super slow + resets preferences everytime
                    Zaid Al Hilali Adobe Community Professional

                    I experienced slow Photoshop behaviour in recent month after upgrading to CC2017 but that was related to Font preview which I ended up turning it off from the menu Type > Font Preview Size > None.

                    Try it, this could be it.

                     

                    Talking about fonts, when we have hundreds or thousands of fonts in the OS, I suppose Adobe applications will take time to load all at  startup. See if you can restart your machine with basic fonts and check if Photoshop loads faster and behaves normally.

                    • 8. Re: Photoshop CC 2017 is super slow + resets preferences everytime
                      mariusd65838468 Level 1

                      Hi, I have fixed the reset bug, it was an authorization issue over the preferences folder (a normal user could not write files into it, it was at simple as that I can't believe i didn't try that earlier), and the font preview trick worked! Thanks a lot, now it works well.