0 Replies Latest reply on Jan 21, 2017 2:08 PM by ahphotoswpg

    Release works sometimes, not sure why. Please help.

    ahphotoswpg

      Hello, When I submit a batch of photos some of them come back with a release issue even though other files in the same batch, with the same release for the same person will be accepted.
      Then to correct the issue I send the same release again and it usually works to get the image accepted.

       

      Not sure what I am doing wrong.

       

      What other information do you need so we can get this resolved?

       

      It's very time consuming to correct an image and I would rather use that time creating more content. Thank you.