10 Replies Latest reply on Oct 30, 2017 9:49 AM by theresel64655574

    Unable to erase authorization (have MAC)

    lsherburne Level 1

      I am trying to troubleshoot an error of :

      Error getting License. License Server Communication Problem:



      According to other feedback you need to erase authorization and then redo it to get this error to go away.  My issue is that when the window opens for (command-shift-D  and it has my Authorized user correct, and asks for password.  I input my Adobe password and says it is the incorrect password.  I have gone onto the main Adobe site and changed my password; reloaded Adobe digitial editions; restarted computer...


      Still get the same error when I try and download a book.  Any ideas?


      Even tried to do command-shift-u  which is supposed to open the authorization window, this does not work.