1 Reply Latest reply on Jan 22, 2017 1:29 PM by Trevor.Dennis

    Photoshop slow to load, slow to export

    TechByter Level 1

      For about the past week, Photoshop CC 2017 has taken approximately 40 seconds from the time I launch it until the recent images screen appears and then it's another half minute or so before an image will launch.

       

      Once the program is running, everything runs normally until I try to export an image. Example: File > Export > Quick Export as PNG. The location chooser dialog takes 28 to 33 seconds to display. Once it has displayed, the export process works as expected.

       

      I see the same kind of performance issues with Dreamweaver.

       

      Other applications are operating normally.

       

      System specifications (full system report is available as system.zip, but I see no way to attach it):

      System Information report written at: 01/22/17 11:05:29

      System Name: LAPTOP-FAPUO6JL

      [System Summary]

      Item Value

      OS Name Microsoft Windows 10 Pro

      Version 10.0.14393 Build 14393

      Other OS Description Not Available

      OS Manufacturer Microsoft Corporation

      System Name LAPTOP-FAPUO6JL

      System Manufacturer LENOVO

      System Model 20ENCTO1WW

      System Type x64-based PC

      System SKU LENOVO_MT_20EN_BU_Think_FM_ThinkPad P50

      Processor Intel(R) Xeon(R) CPU E3-1505M v5 @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)

      BIOS Version/Date LENOVO N1EET62W (1.35 ), 11/10/2016

      SMBIOS Version 2.8

      Embedded Controller Version 1.16

      BIOS Mode UEFI

      BaseBoard Manufacturer LENOVO

      BaseBoard Model Not Available

      BaseBoard Name Base Board

      Platform Role Mobile

      Secure Boot State Off

      PCR7 Configuration Elevation Required to View

      Windows Directory C:\WINDOWS

      System Directory C:\WINDOWS\system32

      Boot Device \Device\HarddiskVolume1

      Locale United States

      Hardware Abstraction Layer Version = "10.0.14393.206"

      User Name LAPTOP-FAPUO6JL\willi

      Time Zone Eastern Standard Time

      Installed Physical Memory (RAM) 64.0 GB

      Total Physical Memory 63.8 GB

      Available Physical Memory 48.3 GB

      Total Virtual Memory 67.8 GB

      Available Virtual Memory 48.1 GB

      Page File Space 4.00 GB

      Page File C:\pagefile.sys

      Hyper-V - VM Monitor Mode Extensions Yes

      Hyper-V - Second Level Address Translation Extensions Yes

      Hyper-V - Virtualization Enabled in Firmware No

      Hyper-V - Data Execution Protection Yes