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I am unable to download library books onto my nook. This has been a huge issue for months with Nook and Adobe passing the blame back and forth. My computer is authorized without an ID in order for me to download books it must be authorized with an ID. When attempting to authorize my computer with an ID I am informed I have too many devices on the account, this is not true, I need my account reset please. Apparently after installing and uninstalling nook and adobe as instructed numerous times my account now has too many devices even though it was the SAME nook being installed. Who is in charge of resetting this and how do I get this resolved?
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To reset the adobe id should contact the chat support: Contact Customer Care
Ask dirkectly for the reset of the adobe id and its should work again.
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I waited over and hour on customer chat and asked for a reset and was sent here for help.
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I directly asked 4 people in chat. I was informed only Forums could do this.
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Scarry over that chat i have reset my Adobe ID. Has You ask direktly for reset of the adobe ID?
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Yes Nanaky I have now asked a total of 5 people directly on text Chat to please reset my ID.
here is a copy of the latest person I talked with on Text Chat this was the 4th transfer
Lori Leavell: I was told in Forums to ask for an ID reset directly
Nagar :Okay
Lori Leavell: To reset adobe id should contact the chat support: Contact Customer Care Ask dirkectly for the reset of adobe id and its should work again.
Nagar: As per your chat submission. I understand that you wan to reset the Adobe Id? Is that correct?
Lori Leavell: yes indeed
Nagar: I am reviewing your issue. Please stay online 2-3 minutes and do not close the chat window or browser in order to ensure our chat session is not interrupted
10+ minutes later
Nagar: Are we still connected?
Lori Leavell: yes I'm waiting as instructed
Lori Leavell:?
Lori Leavell: hello
Nagarhttp://www.adobe.com/support/forums
Lori Leavell: NO I have been directed to Forums and Forums directs me to Chat
Lori Leavell: RESET MY ID
Nagar: As per your issue you can visit forums.
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In this case you should contact a staff person in the forum. (Under the name you have the point Staff).
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I see photos of the staff but not how to contact any of them? Why is this so difficult?
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I just spent another hour on chat and have been transferred to 4 people each person I have asked directly to reset my ID I have now been told by Chat to again go to Forums, I am frustrated to tears,
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I have a similar problem -- I can't get the digital book from the laptop to the Nook. I downloaded the book fine from my public library, but apparently don't have permission to copy it to the nook. I am in this mess because I have to use a different laptop now and had to load Adobe digital editions on the laptop. After waiting over thirty minutes on chat, I got sent here.