10 Replies Latest reply on Sep 11, 2017 2:29 AM by amaarora

    Background tasks crashes

    ambera17577838

      I work with InDesign a lot and never have any problems. Accept for now.

       

      I was exporting a document to PDF when I realised it wasn't ready yet, so I cancelled it. From that moment on it doesn't stop cancelling. When I watch all background tasks it keeps saying that it's still cancelling. It's been a few days now and still going on. I can't close InDesign or turn off my computer at all. I've already tried to look for an answer everywhere but I can't find it so far.

       

      Does anyone have any idea how I can stop this?

        • 1. Re: Background tasks crashes
          dave c courtemanche Level 2

          Have you tried to force quite Indesign? I had issues with this a few versions ago. Ended up turning off background export for difficult files. Haven't had in a long while. What version are you using?

          • 2. Re: Background tasks crashes
            ambera17577838 Level 1

            Thanks for responding! Unfortunately I already tried that a few times. It just keeps saying that I can't quit InDesign. I'm using the latest version (CC 2017).

            • 3. Re: Background tasks crashes
              hannah215Putney

              I am having the same problem, did you find a solution to this?

              • 4. Re: Background tasks crashes
                davielb1993

                That has happened to me the day before my final was due. It is still saying it's canceling and will not let me quit. Did you find a solution to this?

                • 5. Re: Background tasks crashes
                  srishtib8795206 Adobe Employee

                  Hi davielb1993,

                   

                  If I get your query InDesign background task is running continuously for days which is not allowing InDesign to shut down?

                   

                  In order to assist further on this I would need some details like

                   

                  Operating system (Exact version of MAC or Windows).

                  Version of InDesign

                   

                  Regards

                  Srishti

                  • 6. Re: Background tasks crashes
                    Derek Cross Level 6

                    1) Try resetting your InDesign Preferences: Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow)

                    You may have to do it a couple of times before you get the hang of it!

                     

                    2) If it's still crashing try this: uninstall InDesign, using the drop-down in the Creative Cloud app (the cog icon), then run Adobe Cleaner before reinstalling InDesign.

                     

                    3) Untick in inDesign Preferences undertake GPU Tab, tGPU Performance.

                    • 7. Re: Background tasks crashes
                      lukus80

                      Hi, is there a solution to this? Seems like a few people are having the exact same problem as me. I can't quit InDesign because the pdf export background task wouldn't complete and now it won't cancel. I'm running OsX El Capitan version 10.11.6 and InDesign CC 2015. What can I do to force it to stop?

                       

                      thanks,

                      Luke

                      • 8. Re: Background tasks crashes
                        winterm Level 5

                        lukus80  wrote

                        What can I do to force it to stop?

                        You can hard reset your machine if you can't find any other way. After booting back you may want to abandon that stupid background processing and enjoy reliable foreground exporting, as it used to be:

                        1. Create blank text file “DisableAsyncExports.txt”.

                        2. Place it in:

                        MAC OS: /Applications/Adobe InDesign XX/Adobe InDesign XX.app/Contents/MacOS/DisableAsyncExports.txt

                        Win OS: C:\Program Files\Adobe\Adobe InDesign XX\DisableAsyncExports.txt

                        (that said, path where your ID is installed).

                        3. To get things back, just remove/rename that text file.

                        1 person found this helpful
                        • 9. Re: Background tasks crashes
                          lukus80 Level 1

                          Thanks for the script. Yeah I had to do a hard reset of my Mac in the end, was the only way... luckily I'd saved before the export. I actually quite like the background processing feature, I export quite a lot of heavy documents so means I can carry on working while it does its thing, but agree it really needs to be more stable.

                          • 10. Re: Background tasks crashes
                            amaarora Adobe Employee

                            Hi,

                            Glad your issue is somewhat resolved.

                            If you want, can you please send me the document along with the video showing when the issue happens?

                            This can help us prioritize the issue for fixing in future releases..

                             

                            -Aman

                            1 person found this helpful