10 Replies Latest reply on Feb 25, 2017 2:15 PM by brandywine_63

    Tethering in Lightroom: Camera won't connect

    zachd6302103 Level 1

      Hi all,

       

      I believe I have a unique problem; as I have already tried every single trouble shooting guide I could find. When I try to tether in Lightroom, the tether dialogue box pops up and flashes between "Canon EOS Rebel T6s" and "No Camera Detected" This is all it does, just flash back and forth at one second intervals. I am tethering with a 15' Tether Pro orange cable fresh out of the package. My camera is a Canon T6s, firmware ver: 1.0.0. The Wi-Fi/NFC is disabled, Auto power off is disabled.

       

      Notes:

      1) I am able to successfully tether shoot with EOS Utility 3.

      2) I have received the following error message after several minutes of the blinking.

      "There is a problem with Tethered Capture.

      Tethered Capture is not able to connect with the camera Canon EOS Rebel T6s (error code Canon EOS Rebel T6s). Please try restarting Tethered Capture or relaunching Adobe Photoshop Lightroom."

       

      3) I have tried every step listed here, none have accomplished anything, and I followed the instructions precisely, I am now on step #13.

      Fix tethered shooting in Lightroom

      "13. Search Adobe Community Help for a support document on your camera."

       

      Additional information:

       

      Lightroom version:  CC 2015 [1014445]

      License: Creative Cloud

      Operating system: Mac OS 10

      Version: 10.12 [2]

      Application architecture: x64

      Logical processor count: 8

      Processor speed: 2.6 GHz

      Built-in memory: 16,384.0 MB

      Real memory available to Lightroom: 16,384.0 MB

      Real memory used by Lightroom: 1,180.4 MB (7.2%)

      Virtual memory used by Lightroom: 2,599.1 MB

       

      Any help would be greatly appreciated,

       

      Thanks,

      -Zach