Animate 2017 No Tools???

[opaattack]

I recently updated to Adobe Animate 2017 and there are just no tools. I tried uninstalling and redownloading but it didn't fix the problem. There is a little error-looking symbol by my cursor. I can't figure out how to fix this and I can't animate, or even draw. Can anyone help?

[kglad]

reset your preferences - :  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\ :: Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and  /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

[Nicktendo28]

Click up in the right-hand corner to change the workspace to what you would like it to be.

If that doesn't bring the tools back. Try clicking window in the top menu bar and click the tools in the drop down window.

[opaattack]

My problem has still not been solved. Whenever I open Animate, all I see is this. There are no tools, ad going to the bar on top to try to add them does nothing. My cursor has a triangle with an exclamation point inside under it. Please help.

[kglad]

what do you see after clicking window>workspaces>animator?

and, if you see the same thing as your message 3 screenshot, did you reset your preferences?

[opaattack]

Nothing happens when I click those. As for my preferences, the guide given requested I go to files that weren't on my computer.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html