3 Replies Latest reply on Jan 25, 2017 6:53 AM by S_Gans

    i updated ps 2017.01 but it won't start

    ivoart

      wen i start ps 2017.01 it starts until i see the workplace and than it closes whith a error

        • 1. Re: i updated ps 2017.01 but it won't start
          S_Gans Adobe Community Professional

          Without more information, this *looks* like you may be dealing with an extension or third party filter that may no longer be compatible with this version of Photoshop.

           

          To test for this, hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?” and hit yes.

           

          If Photoshop doesn't close, we know that's the problem.

          Since I'm unsure which OS you're using, I can't provide instructions on where to find your plugin files (differs between Mac and Windows), but perhaps this article can help you find info for your system's plugins and extensions:
          Photoshop CC add-ons (plug-ins and extensions)

          • 2. Re: i updated ps 2017.01 but it won't start
            ivoart Level 1

            Thanks for the reaction,

            but it dident help i am using windows 10 and everithing is updated.

            i had ps 2015 and updateded last zaterday to ps 2017 nou the program starts but befor i can do ennithing there coms a pupop that ps has a error and wil be closed.

             

            please help i need id for work. i am a teacher.

            yestrday i reinstald the program several times stil not working

            • 3. Re: i updated ps 2017.01 but it won't start
              S_Gans Adobe Community Professional

              Hi. I'm sorry that didn't work. Sounds like the problem runs deeper than it originally appeared.

               

              You don't mention if, before reinstalling, you used the Adobe Cleaner Tool. I highly recommend doing so, to get all the extra little stuff deleted from your system.

               

              You can download and follow the instructions for use of the tool here: Use the Creative Cloud Cleaner Tool to solve installation problems

               

              I suggest running the cleaner tool (back up any presets or plugins you have, prior to running the tool). Then, restart the computer. Then, run any system cleaning or management utilities you may have, to ensure stability of your OS. THEN reinstall Photoshop from scratch

               

              Also - please check that your browser (I know, it makes no sense, but it's what affected my usage) has no Adobe plugins enabled. In fact, do that FIRST - At one point, it was a browser plugin that had been causing ALL my problems - a legitimate Adobe plugin, btw.

               

              Good luck!