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Photoshop CC2017.1 on Windows 10 64bit stops working on Print command

Community Beginner ,
Jan 24, 2017 Jan 24, 2017

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This problem has been happening since I updated a bit ago and I expected an update but since there isn't one and the suggested fixes such a s reset references, hold down space bar when hitting Print command have had no effect on the problem.

Below is todays event log. Would appreciate some assistance though I'm thinking I should just go back to an earlier version.

Log Name:      Application

Source:        Application Error

Date:          25/01/2017 11:26:38 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      janiceo

Description:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

Exception code: 0xc0000005

Fault offset: 0x0000000002656a12

Faulting process id: 0x408

Faulting application start time: 0x01d276a98a84567f

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report Id: b9d8a219-9b7f-4b79-bd2a-acd8390b717f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-01-25T01:26:38.848195000Z" />

    <EventRecordID>16823</EventRecordID>

    <Channel>Application</Channel>

    <Computer>janiceo</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Spaces Helper.exe</Data>

    <Data>0.0.0.0</Data>

    <Data>583e8a7d</Data>

    <Data>libcef.dll</Data>

    <Data>3.2526.1347.0</Data>

    <Data>572d0cf0</Data>

    <Data>c0000005</Data>

    <Data>0000000002656a12</Data>

    <Data>408</Data>

    <Data>01d276a98a84567f</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>

    <Data>b9d8a219-9b7f-4b79-bd2a-acd8390b717f</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

"Old enough to know better,
Young enough to do it anyway!"

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correct answers 1 Correct answer

LEGEND , Jan 24, 2017 Jan 24, 2017

You're welcome! Hopefully they'll get the last few bugs ironed out. There were quite a few when 2017 first came out, but they seem to have fixed a lot of them so far.

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LEGEND ,
Jan 24, 2017 Jan 24, 2017

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Is Windows fully up to date?

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Community Beginner ,
Jan 24, 2017 Jan 24, 2017

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Yes it is.

"Old enough to know better,
Young enough to do it anyway!"

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LEGEND ,
Jan 24, 2017 Jan 24, 2017

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I've been researching this issue and haven't found much, except quite a few other have reported the same problem. I suggest you submit a bug report at feedback.photoshop.com with as much info as possible.

After that, try rolling back a version.

Previous Version 2.jpg

Previous Version 3.jpg

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Community Beginner ,
Jan 24, 2017 Jan 24, 2017

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Thanks, Benjamin. I might do that. There seems to be a few bugs with the latest version and none of the threads I've followed seem to be able to offer solutions.

Thanks for the suggestion of the feedback address. Hopefully if they will put out a fix for it.

Janice

"Old enough to know better,
Young enough to do it anyway!"

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LEGEND ,
Jan 24, 2017 Jan 24, 2017

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You're welcome! Hopefully they'll get the last few bugs ironed out. There were quite a few when 2017 first came out, but they seem to have fixed a lot of them so far.

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