Copy link to clipboard
Copied
I have been an adobe user for many years in school and in my volunteer work. I recently changed careers and can not bear the financial burden of the Adobe product subscriptions in the coming year.
I wished to cancel my account but my product subscriptions were from different months. I'm stuck paying $49.99 to cancel one of my services. I am very disappointed in Adobe for having such predatory billing practices.
The rep offered to instead credit me 3 months of free service instead, AND REMOVE MY ABILITY TO CANCEL EARLY IN THE FUTURE!
Just to be clear that would cost me a total of $80.00 instead of $50.00 and present another opportunity to miss the cancellation window!!! Despicable!
The end result is the same. I no longer require the product.
You can be sure I will never purchase software from Adobe again!!!!!
As if having to pay monthly and eventually more than what the products once cost wasn't enough; you make it difficult to cancel? Sickening!
THANKS FOR TAKING CARE OF YOUR CUSTOMERS ADOBE
Copy link to clipboard
Copied
Hi Sean,
Please contact the support through call/chat for the cancellation requests and the billing queries:
**Be sure to remain signed in with your Adobe ID before accessing the link above**
You may also refer to the help document below:
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - Subscription Terms as well.
Regards,
Sheena
Copy link to clipboard
Copied
Perhaps you didn't read my post. I have already tried to resolve this situation through the support chat/line.
Linking me the terms of service doesn't make the practice any more agreeable.
Now that I've been charged 49.99 I am well aware of your "Subscription terms"
You replied but you are not helpful.
Copy link to clipboard
Copied
I apologize for the experience.
I will take your comment as a feedback and pass it onto the concerned team so that we can make the experience better in future.