0 Replies Latest reply on Jan 25, 2017 5:22 AM by davidp1587345

    Reset activation

    davidp1587345

      Hi,

       

      I know that this is an old topic and that the my provider can reset my activation but they refuse to as they state the cost is to high and want me to buy the book again. The background is that I bought a book and did not know that I had to activate it through Adobe Digital Edition. So when windows suggested a software I used that and that did not work. So I found the instructions hidden in customer service and installed Digital Edition. Unfortunately, the activation is not working as the "windows" software must have assigned some kind of ID to the book that I am not aware of and state that the book is already activated.

       

      So my question is, what are the costs that Adobe charge to reset the activation. If I know that I can talk to my provider again and hopefully make them unlock it.

       

      Thx,

      David