3 Replies Latest reply on Jan 29, 2017 10:07 AM by PanosFX

    Select and mask tool error

    johnb35969457

      I'm using Photoshop CC 2017 Version 2017.0.1, I have around 16G of free disk space.

       

      The problem occurs when using the select and mask tool, the second I touch the image this message appears. Would appreciate any help.

       

      Adobe CC select and mask tool error.JPG

       

      Just tried it again and got a different error message

       

      Adobe CC select and mask tool error 2.JPG

        • 1. Re: Select and mask tool error
          Sahil.Chawla Adobe Employee

          Hi Johnb,

           

          Looks like either the disks are already full, or the operation you are attempting will use more scratch space than you have available.

          You can try changing the scratch disks from Photoshop Edit > Preferences > Scratch disks

           

          If changing is not an option then you can try emptying your hard drive by deleting some unuseful files.

           

          Please let us know about the outcome.

           

          Regards,

          Sahil

          1 person found this helpful
          • 2. Re: Select and mask tool error
            johnb35969457 Level 1

            Sahil, sorry bit late replying, after making the post I searched around a bit and found one that suggested removing the following file (Adobe Photoshop CC 2017 Prefs.psp), I did this and it started to work OK but now still intermittently occurs, I haven't tried your scratch disc option yet, will give that a try, if it works with that I will post a reply.

             

            Regards,

             

            John

            • 3. Re: Select and mask tool error
              PanosFX Level 2

              As Sahil indicated, the issue could be associated to the lack of free HD space. Check the free space in the hard disk when the problem occurs. 16Gb free space is not enough when you are working with large files.