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I've moved your post to the InDesign forum from the DPS forum. It appears you're referring to Publish Online.
My advice is to create a button and use that to trigger the audio.
Could you post just the page with the sound embedded so I can look at your button.
Here is a link to the published document. In chrome the buttons do not show up. If you open the link in Firefox it works fine. I have tried using my own images as a source for the button and also using the standard built in button. Thanks for taking the time to look at this
I'm totally stumped! It's not just the button doesn't work, there are no controls for the mp3 file.
What happens when you create an interactive PDF of the document?