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The issue is usually solved by simply restarting InDesign or InCopy and reloading the document, but was wondering if there was anything that can be done to help avoid it, or if it should be reported as a bug.
Hmm. I've never seen it, and if the fix is a simple restart, I'd go ahead and report it as a bug:
Wishform - Adobe InDesign
(click the bug report radio button on the form)
The fact that it's sporadic makes it very hard to be able to find as a bug.
To report it, you need to find a predicatable pattern (certain fonts, certain conditions) where it seems to recur.
You're talking about "we".
Is the reproducable on more than one computer?
Yes, if this occurs in a document and that document is saved and then opened on another computer then the text will still be incorrect. Unfortunately what I can't reproduce is how this occurs originally. It seems to come from InCopy's saving of the ICML files, however when I compare two (one correct and one incorrect) they appear identical.
I'll see if I can gather more information and if the issue continues I'll add a bug report.