3 Replies Latest reply on Jan 27, 2017 11:54 AM by Sue Garibaldi

    Gray cast to artwork

    marthaz

      Hi- When I just opened some of my previously created illustrations, they suddenly have a gray cast around some of the brushes and they look terrible. I'm not sure what has happened and would greatly appreciate any advice! Thank you!

        • 1. Re: Gray cast to artwork
          Sue Garibaldi Adobe Employee (Admin)

          Hi Martha.

           

          This was a bug in a previous version of the app; I have not heard it occurring since. Are you using the most recent version (4.0.2) of Sketch? If not, can you update?

           

          Please let me know if that resolves the issue.

           

          Sue.

          • 2. Re: Gray cast to artwork
            marthaz Level 1

            Thank you so much for answering. Could  you please tell me how to update? I am using version 3.4.1   I have looked and can’t figure out how to update it. I’m nervous about losing the pictures. Thank you so much for your help!

             

            Martha

            • 3. Re: Gray cast to artwork
              Sue Garibaldi Adobe Employee (Admin)

              Martha.

               

              Yes. This is the version of the app that had the bug. You should see the update (for v 4.0.2) in the App Store app on your device (tap the Updates icon).

               

              If you want to make sure, before you update, that your work is synced/saved to the cloud, log in with your Adobe ID to Adobe Creative Cloud  and make sure that you see all the work there that you see on your device. Then install the update.

               

              Let me know if you have trouble.

               

              Sue.