Failed installation 'cos of CD counterfeit (purchased new)

[mcdon47]

I purchased a new CD (Photoshop/Premiere Elements 15) from Amazon and had no problem installing both on my laptop. Recently I had problems with my laptop so I did a Windows 10 reset. I re-installed both Photoshop and Premiere. The first one installed okay but when installing Premiere it says that my CD is counterfeit, so it would not perform the installation!

[Steve Grisetti · Accepted solution]

I'd recommend you contact Adobe Customer Service via Chat. They'll be able to help you identify if your program is a counterfeit and, if not, how to install it.

Meantime, if you've done a Windows 10 reset, it is a good idea to go to your computer manufacturer's web site (Dell, HP, Acer, etc.) and, on the support page, you download and install all of the manufacturer's system drivers. A simple reset to Windows 10 may not have installed some necessary components.