I have downloaded a preview of an image into a project. I like the finished project but I can't licence the image. I tried right clicking the image in my Libraries panel in PS and clicking Licence. I get a message asking if I want to licence the image for £5.99. I click Yes but there's an error:
Sorry we weren't able to contact Adobe Stock to licence the image. Please try again later.
I've logged out and back in again. No joy. I went in to my stock account on the web, found the image and tried to licence it. Got a message saying there was a payment error. Went in to my CC account and updated the expiry date and my card. Waited 10 mins and tried both options again. No joy. I left the account for over an hour. It says Expired next to Adobe Stock Single Image.
The last time I licenced an image was when I had a Team Account (no stock subscription, just pay as you go). Now I have an Individual Account.
Be sure you are logged in with the proper account. Have you tried licensing it directly on the Adobe Stock website?
What do you mean "proper account"?
I went in to my stock account on the web, found the image and tried to licence it. Got a message saying there was a payment error
Just tried again this morning and it has worked. Maybe the payment update takes a lot longer that the 2 mins stated. Thanks for your message