5 Replies Latest reply on Mar 7, 2017 11:38 PM by Mohammad Tahseen

    Registering my Adobe Product

    beverlyd84226592

      On 1/7, I ordered and paid $99 for Adobe Photoshop Elements 15 for my MAC. I had started with a trial.

       

      Now, when I go to use Elements, it asks me to register my product...which then asks for my serial number. I input my serial number on the website, but then I get a message that says that particular serial number does not work for Adobe Elements 12...which I've been using for quite awhile. Well, to me, it shouldn't work with 12 because I ordered and received 15.

       

      Why am I having this problem?

       

      Thanks!