8 Replies Latest reply on Feb 7, 2017 5:55 AM by remusbrm

    Photoshop freeze-up when editing a text box

    remusbrm

      I had enough. I can't understand why and what's the context when this is happening. Only thing I know is that I select the type tool, enter in edit mode and usually I hit escape key because I just wanted to see the font size, line height and so on. But from time to time, when I hit the escape key, nothing happens and that means that everything I'll do from that point nothing will happen. The text box remains active but I can't do anything to Photoshop. Even if in the first 10 seconds I can select other tools, nothing happens.

      The only solution is to kill the process from Activity Monitor and start again Photoshop.

       

      I really need a solution for this bug/problem because it starts to driving me crazy.

       

      I have the latest version of Photoshop 2017, up to date.

      Running El Capitan on iMac 27" 5K.

       

      Thank you.

        • 1. Re: Photoshop freeze-up when editing a text box
          Akash Sharma Adobe Employee

          Hi Remusbrm,

           

          Please follow the steps mentioned in Troubleshoot fonts issues in Adobe Photoshop CC, 2015, 2014, CS6, CS5 and verify that you do not have corrupt fonts or font library.

           

          Regards,

           

          Akash

          • 2. Re: Photoshop freeze-up when editing a text box
            remusbrm Level 1

            Happened again this morning. And this after I checked for corrupt fonts or font library (none for both) and cleared the system font cache.

            • 4. Re: Photoshop freeze-up when editing a text box
              remusbrm Level 1

              Hi,

               

              Happened to me again. I think this is happening because I try to discard changes to a text box with Escape key? Don't know for sure....

              I did everything you suggested.... Looks like we still don't have a solution.

              • 5. Re: Photoshop freeze-up when editing a text box
                Akash Sharma Adobe Employee

                Could you please post the report from Help>>System info here?

                 

                ~Akash

                • 6. Re: Photoshop freeze-up when editing a text box
                  remusbrm Level 1

                  Sure thing.

                   

                  Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

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                     Craquelure 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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                     Crop and Straighten Photos Filter 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

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                     Wireless Bitmap 18.0.1  ©1989-2016 Adobe Systems Incorporated - from the file “WBMP.plugin”

                     ZigZag 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                   

                   

                  Optional and third party plug-ins: NONE

                   

                   

                   

                   

                  Duplicate and Disabled plug-ins: NONE

                   

                   

                   

                   

                  Plug-ins that failed to load: NONE

                   

                   

                  Extensions:

                   

                   

                     com.adobe.inapp.purchase  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html ”

                     Recent Files  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

                     Sync (Beta)  1.6.8 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.invisionlabs.sync/index.html”

                     Libraries  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

                     Type  1.6.8 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.invisionlabs.type/index.html”

                     Duplicate  1.6.8 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.invisionlabs.duplicate/index.html”

                     Start  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

                     Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                     com.adobe.preview.loader  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

                     Photos  1.6.8 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.invisionlabs.photos/index.html”

                     New Document  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/fnft.html”

                     com.adobe.experimentation.extension  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

                     Zeplin  1.0.0 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/io.zeplin.photoshop-panel/index.html”

                     Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

                     Device Preview  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

                     Subtle Patterns  1.5.3 - from the file “/Users/remusbaltariu/Library/Application Support/Adobe/CEP/extensions/com.madebysource.subtlepatterns/index.html”

                     Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                   

                   

                  Installed TWAIN devices: NONE

                  • 7. Re: Photoshop freeze-up when editing a text box
                    Akash Sharma Adobe Employee

                    Did you reset Photoshop preferences as mentioned in the last post?

                     

                    ~Akash

                    • 8. Re: Photoshop freeze-up when editing a text box
                      remusbrm Level 1

                      Yes, I reset the Photoshop preferences this morning, and now happened again.

                      LE: Should I try to uninstall it and install again?