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As an exception adding 8 image credits to your account so that you can license different images instead.
Hope this helps !
Thank you kanikas100!
We appreciate the credits. We would however really like to see Adobe address the user issue, so no more Adobe customers experience the same mistake.
All the points mentioned here are extremely valid, but seem as though they haven't been addressed for years.
I have accidentally licensed an image for a second time now (even though i was being more careful this time round). The first time I had the issue I contacted adobe through chat and was assisted by a lovely representative. Today on the other hand, I received someone who didn't really seem to understand my situation and frustration at all, no matter how many times I explained it, and palmed me off any way they could. The response i received was "the first time was out of good will, but we can't help you again".
I've always had a really positive experience with adobe, and was excited by the idea of adobe stock after hearing about it at the conference this year, but after the chat room customer service representative today, and reading about the inability to address this user issue for quite sometime, I feel quite disappointed. Now i am all out of credits, after accidentally activating mu last one, I feel reluctant to to turn away from other stock websites and invest my money in an adobe stock subscription, with no certainty the issue will ever be addressed.
Ninthkatie, it seems you were very lucky to get your 8 credits back!
Sorry to hear that you had a poor experience today. Can you please share the image number which you have accidentally licensed so that I can further help you?