15 Replies Latest reply on Feb 9, 2017 12:33 PM by zdsrgzdgzd

    Photoshop CC 2017 won't open any image

    zdsrgzdgzd Level 1

      Microsoft Windows 10 Home
      i7-4770 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processors
      8GB RAM
      Nvidia Geforce GTX 745

      Problem 1:

      • Photoshop will not open image files.

      Problem 2:

      • When a layer is hidden or shown that was not before, only scrolling up or down makes the change visible. Any zoom % large or small.

       

      Both problems occurred when I updated Photoshop CC 2015 to Photoshop CC 2017 2 days ago. I don't know how to revert to past versions.



      Problem 1 failed solutions:

      • Updated Nvidia graphic card drivers.

      Edit>Preferences>Performance>Use Graphics Processor checked

      • File>Open>Select .jpg
      • File>Open As>Select .jpg
      • Select .jpg>Drag & drop into Photoshop(No open documents)
      • Right click .jpg>Open with>Adobe Photoshop CC 2017
      • Right click .jpg>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .jpg files>Select .jpg

      • File>Open>Select .png
      • File>Open As>Select .png
      • Select .png>Drag & drop into Photoshop(No open documents)
      • Right click .png>Open with>Adobe Photoshop CC 2017
      • Right click .png>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .png files>Select .png

      • File>Open>Select .tif
      • File>Open As>Select .tif
      • Select .tif>Drag & drop into Photoshop(No open documents)
      • Right click .tif>Open with>Adobe Photoshop CC 2017
      • Right click .tif>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .tif files>Select .tif

      • File>Open>Select .psd
      • File>Open As>Select .psd
      • Select .psd>Drag & drop into Photoshop(No open documents)
      • Right click .psd>Open with>Adobe Photoshop CC 2017
      • Right click .psd>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .psd files>Select .psd

      • File>Open>Select .psb
      • File>Open As>Select .psb
      • Select .psd>Drag & drop into Photoshop(No open documents)
      • Right click .psb>Open with>Adobe Photoshop CC 2017
      • Right click .psb>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .psb files>Select .psb

       

      Edit>Preferences>Performance>Use Graphics Processor unchecked

      • File>Open>Select .jpg
      • File>Open As>Select .jpg
      • Select .jpg>Drag & drop into Photoshop(No open documents)
      • Right click .jpg>Open with>Adobe Photoshop CC 2017
      • Right click .jpg>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .jpg files>Select .jpg

      • File>Open>Select .png
      • File>Open As>Select .png
      • Select .png>Drag & drop into Photoshop(No open documents)
      • Right click .png>Open with>Adobe Photoshop CC 2017
      • Right click .png>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .png files>Select .png

      • File>Open>Select .tif
      • File>Open As>Select .tif
      • Select .tif>Drag & drop into Photoshop(No open documents)
      • Right click .tif>Open with>Adobe Photoshop CC 2017
      • Right click .tif>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .tif files>Select .tif

      • File>Open>Select .psd
      • File>Open As>Select .psd
      • Select .psd>Drag & drop into Photoshop(No open documents)
      • Right click .psd>Open with>Adobe Photoshop CC 2017
      • Right click .psd>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .psd files>Select .psd

      • File>Open>Select .psb
      • File>Open As>Select .psb
      • Select .psd>Drag & drop into Photoshop(No open documents)
      • Right click .psb>Open with>Adobe Photoshop CC 2017
      • Right click .psb>Open with>Choose another app>Select Adobe Photoshop CC 2017>Check Always use this app to open .psb files>Select .psb

       

       

      Problem 2 failed solutions:

      • N/A