Help - ADE authorization issues!

[kareng14704075]

I need to authorize my computer for ADE since moving - old email address and forgotten password seems to be an issue so I cannot erase the old.  do I need to remove ADE and reinstall? It's taking me hours to seek answers...and still no answers ...anyone find a solution that works?

I'm prepared to lose all previously purchased books at this point in order to resolve!

KHG

[Nanaky]

Windows:

    Close all applications.

    Press WINDOWS + R and type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    Quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.