1 Reply Latest reply on Jan 30, 2017 11:49 PM by Nanaky

    Help - ADE authorization issues!

    kareng14704075

      I need to authorize my computer for ADE since moving - old email address and forgotten password seems to be an issue so I cannot erase the old.  do I need to remove ADE and reinstall? It's taking me hours to seek answers...and still no answers ...anyone find a solution that works?

      I'm prepared to lose all previously purchased books at this point in order to resolve!

      KHG

        • 1. Re: Help - ADE authorization issues!
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Press WINDOWS + R and type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              Quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.