1 Reply Latest reply on Jan 30, 2017 11:49 PM by Nanaky

    Help - ADE authorization issues!


      I need to authorize my computer for ADE since moving - old email address and forgotten password seems to be an issue so I cannot erase the old.  do I need to remove ADE and reinstall? It's taking me hours to seek answers...and still no answers ...anyone find a solution that works?

      I'm prepared to lose all previously purchased books at this point in order to resolve!


        • 1. Re: Help - ADE authorization issues!
          Nanaky Level 5



              Close all applications.

              Press WINDOWS + R and type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              Quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.