1 2 Previous Next 41 Replies Latest reply on Mar 14, 2017 5:00 PM by jbm007

    All photoshop versions are crashing

    Micksolee Level 1

      Before I start, thank you in advance. Copied from another forum post. I hope anyone here will be able to help.

       

      I got a big problem. Photoshop keeps crashing and I tried alot of things that were suggested on the web. Resetting preferences, reinstalling, removing plugins/fonts, enable/disable Graphics/ Processor/open GL and disable auto save feature. I used photoshop cc, cs6 32/64bit version. Does anyone have any idea what could be the case?

       

      Edit: this happened recently, I have been using ps for atleast 8 years

      Edit: It doesnt crash if I just open it, mostly during the drawing (using the tablet) after 5-60 minutes. If i go away for some hours it doesn't crash at all.

      Edit: I use win10 and updating my tablet drivers did indeed stop the crashing for a day.

      Edit: I did several test for my ram. No problems were shown.

      Edit: Tried replugging the tablet before and during photoshop. Nothing happened.

       

      Looked into my event folder: I have no idea what it means..

       

      Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

      Faulting module name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

      Exception code: 0xc0000005

      Fault offset: 0x0000000001721135

      Faulting process ID: 0x3bb8

      Faulting application start time: 0x01d27b48d06953dd

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

      Report ID: f39cfed5-196c-4000-948e-8306110769f6

      Faulting package full name:

      Faulting package-relative application ID:

        • 1. Re: All photoshop versions are crashing
          Mohit Goyal Adobe Employee (Admin)

          Hi Micksolee,

           

          Please create another user account on your windows machine and check the Photoshop version there, also update the graphics drivers from the manufacture website.

           

          Let us know if that helps.

           

          Regards,

          Mohit

          • 2. Re: All photoshop versions are crashing
            gener7 Adobe Community Professional & MVP

            You should also update Photoshop. You have 13.0.0.0

             

            Adobe - Photoshop : For Windows : Adobe Photoshop 13.0.1.3 update for CS6

            1 person found this helpful
            • 3. Re: All photoshop versions are crashing
              Micksolee Level 1

              I tried using file to update cs6, it didn't update.

               

              Even If this would work, photoshop cc doesn't work and crashes aswell. Like, does it matter that I have 2015? I see no point on paying if this problem percists.

              Any help is appreciated, though this is getting frustated.

               

              I got mail saying that I could contact someone with skype. Is this a legit person (Clive Davey.Adobe) or someone trying to hack?

              • 4. Re: All photoshop versions are crashing
                gener7 Adobe Community Professional & MVP

                Micksolee wrote:

                 

                Any help is appreciated, though this is getting frustated.

                 

                I got mail saying that I could contact someone with skype. Is this a legit person (Clive Davey.Adobe) or someone trying to hack?

                 

                I'll do some digging around...

                 

                No one is supposed to be contacting you via Skype. All questions are answered in this forum. Ignore it.

                 

                If you have CC 2015, you can open a chat with Adobe Customer Care. They are Adobe Support, we are User to User Support.

                 

                Contact Customer Care   They have the resources to look at your Mac and can really help.

                 

                Gene

                • 5. Re: All photoshop versions are crashing
                  gener7 Adobe Community Professional & MVP

                  You mentioned you have CC 2015.  CC 2017.0.1 is now the latest and part of your subscription.

                   

                  Install it (you may keep CC 2015) and see if it works.

                   

                  Plugins and System fonts can cause problems. Look at this guide and see if you can eliminate that cause.

                   

                  http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

                  • 6. Re: All photoshop versions are crashing
                    jbm007 Adobe Community Professional

                    Try running SFC/ SCANNOW  from the command prompt run  command prompt with "administrative right" see if it brings up any issues.

                    1 person found this helpful
                    • 7. Re: All photoshop versions are crashing
                      Micksolee Level 1

                      No problems were found with any possible corrupted files.

                      • 8. Re: All photoshop versions are crashing
                        Micksolee Level 1

                        Used the latest version of 2017, to see if I would DC.

                         

                        This came out of the windows event viewer. Disableing plugins/fonts, yes done it aswell.

                        It was over roughly 2 hours of drawing using a tablet I dc'ed. Perhaps any problems, caused by the tablet that would make photoshop crash? It's up to date ofcourse. I use a intuos 4 PTK 840. I don't crash when photoshop is openend (for Hours).

                         

                        Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

                        Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

                        Exception code: 0xc0000005

                        Fault offset: 0x0000000002656a65

                        Faulting process ID: 0xf4

                        Faulting application start time: 0x01d27c7018af6a2a

                        Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

                        Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

                        Report ID: 89a21009-dd92-4b70-9706-6a84a78c2e86

                        Faulting package full name:

                        Faulting package-relative application ID:

                        • 9. Re: All photoshop versions are crashing
                          jbm007 Adobe Community Professional

                          Do you have Trend Micro products installed?

                          • 10. Re: All photoshop versions are crashing
                            gener7 Adobe Community Professional & MVP

                            See if going to Edit>Preferences>General, unchecking Show Messages and restarting photoshop makes any difference.

                             

                            R_Kelly

                            • 11. Re: All photoshop versions are crashing
                              Micksolee Level 1

                              If am correct this is a specific internet security program or all inti virus programs in general? If its the second option, then I only have malwarebythe and Mcafee securtity Scan Plus as anti virus programs.

                              • 12. Re: All photoshop versions are crashing
                                gener7 Adobe Community Professional & MVP

                                Spaces crashing is a separate issue from Security or AV programs. Either the above fix helps or simply placing a tilde before the Spaces folder.

                                 

                                libcef.dll as a faulting module points to windows not being updated.

                                • 13. Re: All photoshop versions are crashing
                                  Micksolee Level 1

                                  I did read some solution about putting a tilde infront of certain files or maps. However, I'm not completely sure what to do. I put a ~ infront of the security programs folder?

                                  • 14. Re: All photoshop versions are crashing
                                    gener7 Adobe Community Professional & MVP

                                    Here we go: Photoshop CC 2017: Adobe Spaces Helper crash | Photoshop Family Customer Community

                                     

                                    Same crash report as you gave.

                                     

                                    Put the tilde here: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\~Spaces

                                    • 15. Re: All photoshop versions are crashing
                                      Micksolee Level 1

                                      I put a tilde infront of the spaces map.

                                      Tried using a different tablet.

                                      No trend micro programs installed, atleast of the ones am aware of.

                                       

                                      If I would ask someone from the adobe support to help me with these problems are there costs attached to it. Or do I have the rights as paying customer for technician.

                                       

                                       

                                      Here are some more crash logs:

                                      Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Exception code: 0xc0000005

                                      Fault offset: 0x0000000007f6dc35

                                      Faulting process ID: 0x1c48

                                      Faulting application start time: 0x01d27ce1f6167f9e

                                      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Report ID: 11622e9e-4022-4153-8f38-1bcbb6cf6f83

                                      Faulting package full name:

                                      Faulting package-relative application ID:

                                       

                                       

                                      -----

                                       

                                       

                                      Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Exception code: 0xc0000005

                                      Fault offset: 0x0000000007f6dc35

                                      Faulting process ID: 0x14a8

                                      Faulting application start time: 0x01d27cdc8d6821c7

                                      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Report ID: 6ae43df1-4ebf-44d8-b5ad-8fbd11d275a5

                                      Faulting package full name:

                                      Faulting package-relative application ID:

                                       

                                      -----

                                       

                                       

                                      Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Exception code: 0xc0000005

                                      Fault offset: 0x0000000007f6dc35

                                      Faulting process ID: 0x2ea4

                                      Faulting application start time: 0x01d27cdff3c6e036

                                      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Report ID: deb881fb-9b4d-40bc-9e0f-76032e1f773e

                                      Faulting package full name:

                                      Faulting package-relative application ID:

                                       

                                      -----

                                       

                                       

                                      Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                      Exception code: 0xc0000005

                                      Fault offset: 0x0000000007f6dc35

                                      Faulting process ID: 0x1a60

                                      Faulting application start time: 0x01d27cd8348be15f

                                      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                      Report ID: 8527c0be-a510-4862-ab95-8a5094d85311

                                      Faulting package full name:

                                      Faulting package-relative application ID:

                                      • 16. Re: All photoshop versions are crashing
                                        gener7 Adobe Community Professional & MVP

                                        Customer Care Chat is absolutely free and a part of your subscription. I'm out of ideas and they can best help you.

                                         

                                        Give them as much detail as you can.

                                         

                                        Gene

                                        • 17. Re: All photoshop versions are crashing
                                          jbm007 Adobe Community Professional

                                          You might want to run a program called CCleaner to clean up your registry file.

                                           

                                          CCleaner - The world's most popular PC cleaner & optimization tool - Piriform

                                           

                                          Something is buggered up on your machine, and your windows registry is not sorting things out properly.

                                          • 18. Re: All photoshop versions are crashing
                                            Micksolee Level 1

                                            I used CCleaner and after 3 hours of drawing I crashed. Am going to give the support a shot.

                                             

                                            Latest crash report:

                                            Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                            Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                            Exception code: 0xc0000005

                                            Fault offset: 0x0000000007f6dc35

                                            Faulting process ID: 0x2a58

                                            Faulting application start time: 0x01d27d318bf944df

                                            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                            Report ID: b3bbbef2-ecde-442f-8fa6-627ab79fba9c

                                            Faulting package full name:

                                            Faulting package-relative application ID:

                                            • 19. Re: All photoshop versions are crashing
                                              Gerwinmorren Level 1

                                              Try to reinstall your photoshop? Probably you did that alleady but just saying.

                                              • 20. Re: All photoshop versions are crashing
                                                jbm007 Adobe Community Professional

                                                Could you make sure your Microsoft Framework that is installed is up to date?

                                                • 21. Re: All photoshop versions are crashing
                                                  Micksolee Level 1

                                                  Both support and this forum failed to give a good solution.

                                                  I haven't crashed for 3 days.

                                                   

                                                  fix for this crashing: remove active brushes.

                                                  • 22. Re: All photoshop versions are crashing
                                                    gener7 Adobe Community Professional & MVP

                                                    Thanks for reporting back. I never heard of brushes causing Photoshop to crash. Very unusual.

                                                     

                                                    When you said "removed active brushes", how exactly did you do that? What brushes were they?

                                                    • 23. Re: All photoshop versions are crashing
                                                      Micksolee Level 1

                                                      I'll leave this here. I hope for future cases, people might try this out. I still haven't crashed.

                                                      And I just removed all brushes, not the tools though. I haven't figured out what brush exactly makes me crash.

                                                       

                                                      Random Photoshop Crashes

                                                      • 24. Re: All photoshop versions are crashing
                                                        Micksolee Level 1

                                                        Well it crashed again. I'll switch to laptop, anyway. Thx for the help.

                                                        • 25. Re: All photoshop versions are crashing
                                                          jbm007 Adobe Community Professional

                                                          Can you post the new crash report when you get a chance?

                                                          • 26. Re: All photoshop versions are crashing
                                                            Micksolee Level 1

                                                            Here you go, I also got errors outside photoshop. perhaps it could help.

                                                             

                                                            Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

                                                            Faulting module name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

                                                            Exception code: 0xc0000005

                                                            Fault offset: 0x0000000001721135

                                                            Faulting process ID: 0x3438

                                                            Faulting application start time: 0x01d27f8ef2053f4c

                                                            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

                                                            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

                                                            Report ID: 9694bb4f-7967-460a-9d15-1fc8e7975af4

                                                            Faulting package full name:

                                                            Faulting package-relative application ID:

                                                             

                                                            Fault bucket 63490781, type 4

                                                            Event Name: APPCRASH

                                                            Response: Not available

                                                            Cab Id: 0

                                                             

                                                             

                                                            Problem signature:

                                                            P1: Photoshop.exe

                                                            P2: 13.0.0.0

                                                            P3: 4f61c045

                                                            P4: Photoshop.exe

                                                            P5: 13.0.0.0

                                                            P6: 4f61c045

                                                            P7: c0000005

                                                            P8: 0000000001721135

                                                            P9:

                                                            P10:

                                                             

                                                             

                                                            Attached files:

                                                            \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3783.tmp.WERInternalMetadata.xml

                                                             

                                                             

                                                            These files may be available here:

                                                            C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_9dd54ecb5ffa93e5 79bde21b35f2ede6994c5_384fdc3d_19fc5859

                                                             

                                                             

                                                            Analysis symbol:

                                                            Rechecking for solution: 0

                                                            Report ID: 9694bb4f-7967-460a-9d15-1fc8e7975af4

                                                            Report Status: 0

                                                            Hashed bucket: f5e82e5b2a3a7fcb023a7b5777de7f10

                                                             

                                                             

                                                            Windows errors I think:

                                                             

                                                            The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

                                                             

                                                            The Open Procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

                                                             

                                                            The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

                                                             

                                                            The Open Procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

                                                             

                                                            Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

                                                             

                                                            The Open Procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

                                                            • 27. Re: All photoshop versions are crashing
                                                              jbm007 Adobe Community Professional

                                                              Could you make sure you have the latest version of Microsoft framework

                                                              installed?

                                                               

                                                              https://www.microsoft.com/en-us/download/details.aspx?id=30653

                                                              • 28. Re: All photoshop versions are crashing
                                                                gener7 Adobe Community Professional & MVP

                                                                You'll need to update that. 13.0.0.0 is the base version, 13.0.1.3 is the latest.

                                                                 

                                                                Not sure if that will stop the crashing, but at least get that out of the equation.

                                                                • 29. Re: All photoshop versions are crashing
                                                                  Micksolee Level 1

                                                                  Both framework and updated to trough CC.

                                                                  And please, don't tell me I need to update to 13.1.3. since it creative cloud won't update further.

                                                                  I can't find any more solutions.

                                                                   

                                                                  This is the crash report:

                                                                  Faulting application name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86765

                                                                  Faulting module name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86765

                                                                  Exception code: 0xc0000005

                                                                  Fault offset: 0x000000000173cff5

                                                                  Faulting process ID: 0x333c

                                                                  Faulting application start time: 0x01d27fd0cf0d7a47

                                                                  Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

                                                                  Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

                                                                  Report ID: 27a36149-406f-4499-b703-9a497597a9be

                                                                  Faulting package full name:

                                                                  Faulting package-relative application ID:

                                                                   

                                                                   

                                                                  Information:

                                                                   

                                                                  Fault bucket 92423129, type 4

                                                                  Event Name: APPCRASH

                                                                  Response: Not available

                                                                  Cab Id: 0

                                                                   

                                                                   

                                                                  Problem signature:

                                                                  P1: Photoshop.exe

                                                                  P2: 13.1.2.0

                                                                  P3: 50e86765

                                                                  P4: Photoshop.exe

                                                                  P5: 13.1.2.0

                                                                  P6: 50e86765

                                                                  P7: c0000005

                                                                  P8: 000000000173cff5

                                                                  P9:

                                                                  P10:

                                                                   

                                                                   

                                                                  Attached files:

                                                                  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75DB.tmp.WERInternalMetadata.xml

                                                                   

                                                                   

                                                                  These files may be available here:

                                                                  C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_20a851ffa011e268 6bc8144db1cf4c19926f5874_185f72d9_1525c255

                                                                   

                                                                   

                                                                  Analysis symbol:

                                                                  Rechecking for solution: 0

                                                                  Report ID: 27a36149-406f-4499-b703-9a497597a9be

                                                                  Report Status: 0

                                                                  Hashed bucket: df76174906be4966629374643fd910a6

                                                                  • 30. Re: All photoshop versions are crashing
                                                                    thealphasspark Level 1

                                                                    I'm having the same problem, I've reset Win10, I've reinstalled PS cc 2017 twice in the last week, checked the framework is updated, have tried a direct install and a cc install. My firewalls are set to allow. I've been trying EVERY suggestion that's been made.

                                                                     

                                                                    It's just getting worse, I only have to open it and it crashes within 30 seconds and freezes my whole laptop. Meaning having to do a hard shutdown of my laptop, then switch it back on and doing a restart straight away to get everything working again. Not to forget with every reinstall having to reinstall my, Nik, Topaz and ImageNomic filters. On the matter of filters, the lookup adjustments filters aren't working properly either. The whole point of paying for Photoshop was to not have to go through this crap.

                                                                     

                                                                    Get on and fix this Adobe, you're quick enough to take our cash.

                                                                    • 31. Re: All photoshop versions are crashing
                                                                      jbm007 Adobe Community Professional

                                                                      Can you post the crash report here.

                                                                       

                                                                      go to

                                                                       

                                                                      control panel/administrative tools/event viewer/windows logs/application find the PS crash, select it and go to right "copy as text" and post it here.

                                                                      • 32. Re: All photoshop versions are crashing
                                                                        thealphasspark Level 1

                                                                        OK, I'm hoping these are the right ones. There's a bunch of these. I uninstalled PS and reinstalled it again today as I couldn't open it at all. Post reinstall stayed open for about 5 mins then crashed again. Thanks for looking at this.

                                                                         

                                                                        Log Name:  Application
                                                                        Source:    Application Error
                                                                        Date:      12/02/2017 18:13:27
                                                                        Event ID:  1000

                                                                        Task Category: (100)

                                                                        Level:     Error
                                                                        Keywords:  Classic
                                                                        User:      N/A
                                                                        Computer:  Acer

                                                                        Description:

                                                                        Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

                                                                        Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

                                                                        Exception code: 0xc0000005

                                                                        Fault offset: 0x00000000026569af

                                                                        Faulting process ID: 0x1fac

                                                                        Faulting application start time: 0x01d2855b90a63ab6

                                                                        Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

                                                                        Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

                                                                        Report ID: f06d5c74-a8dd-423f-aded-ba1095b255ea

                                                                        Faulting package full name:

                                                                        Faulting package-relative application ID:

                                                                        Event Xml:

                                                                        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                          <System>

                                                                        <Provider Name="Application Error" />
                                                                        <EventID Qualifiers="0">1000</EventID>
                                                                        <Level>2</Level>
                                                                        <Task>100</Task>
                                                                        <Keywords>0x80000000000000</Keywords>
                                                                        <TimeCreated SystemTime="2017-02-12T18:13:27.225928900Z" />
                                                                        <EventRecordID>2050</EventRecordID>
                                                                        <Channel>Application</Channel>
                                                                        <Computer>Acer</Computer>
                                                                        <Security />

                                                                          </System>

                                                                          <EventData>

                                                                        <Data>Adobe Spaces Helper.exe</Data>
                                                                        <Data>0.0.0.0</Data>
                                                                        <Data>583e8a7d</Data>
                                                                        <Data>libcef.dll</Data>
                                                                        <Data>3.2526.1347.0</Data>
                                                                        <Data>572d0cf0</Data>
                                                                        <Data>c0000005</Data>
                                                                        <Data>00000000026569af</Data>
                                                                        <Data>1fac</Data>
                                                                        <Data>01d2855b90a63ab6</Data>
                                                                        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>
                                                                        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>
                                                                        <Data>f06d5c74-a8dd-423f-aded-ba1095b255ea</Data>
                                                                        <Data>
                                                                        </Data>
                                                                        <Data>
                                                                        </Data>

                                                                          </EventData>

                                                                        </Event>

                                                                         

                                                                        ***********************

                                                                         

                                                                        Log Name:  Application
                                                                        Source:    Application Error
                                                                        Date:      12/02/2017 18:13:27
                                                                        Event ID:  1000

                                                                        Task Category: (100)

                                                                        Level:     Error
                                                                        Keywords:  Classic
                                                                        User:      N/A
                                                                        Computer:  Acer

                                                                        Description:

                                                                        Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

                                                                        Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

                                                                        Exception code: 0xc0000005

                                                                        Fault offset: 0x00000000026569af

                                                                        Faulting process ID: 0x161c

                                                                        Faulting application start time: 0x01d2855b90a4374c

                                                                        Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

                                                                        Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

                                                                        Report ID: 0a5627b5-3f1c-4683-a2c2-083201b366a8

                                                                        Faulting package full name:

                                                                        Faulting package-relative application ID:

                                                                        Event Xml:

                                                                        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                          <System>

                                                                        <Provider Name="Application Error" />
                                                                        <EventID Qualifiers="0">1000</EventID>
                                                                        <Level>2</Level>
                                                                        <Task>100</Task>
                                                                        <Keywords>0x80000000000000</Keywords>
                                                                        <TimeCreated SystemTime="2017-02-12T18:13:27.225928900Z" />
                                                                        <EventRecordID>2051</EventRecordID>
                                                                        <Channel>Application</Channel>
                                                                        <Computer>Acer</Computer>
                                                                        <Security />

                                                                          </System>

                                                                          <EventData>

                                                                        <Data>Adobe Spaces Helper.exe</Data>
                                                                        <Data>0.0.0.0</Data>
                                                                        <Data>583e8a7d</Data>
                                                                        <Data>libcef.dll</Data>
                                                                        <Data>3.2526.1347.0</Data>
                                                                        <Data>572d0cf0</Data>
                                                                        <Data>c0000005</Data>
                                                                        <Data>00000000026569af</Data>
                                                                        <Data>161c</Data>
                                                                        <Data>01d2855b90a4374c</Data>
                                                                        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>
                                                                        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>
                                                                        <Data>0a5627b5-3f1c-4683-a2c2-083201b366a8</Data>
                                                                        <Data>
                                                                        </Data>
                                                                        <Data>
                                                                        </Data>

                                                                          </EventData>

                                                                        </Event>

                                                                         

                                                                        ************************

                                                                         

                                                                        Log Name:  Application
                                                                        Source:    Application Error
                                                                        Date:      12/02/2017 18:13:17
                                                                        Event ID:  1000

                                                                        Task Category: (100)

                                                                        Level:     Error
                                                                        Keywords:  Classic
                                                                        User:      N/A
                                                                        Computer:  Acer

                                                                        Description:

                                                                        Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                                                                        Faulting module name: nvoglv64.DLL, version: 21.21.13.7849, time stamp: 0x58820dae

                                                                        Exception code: 0xc0000409

                                                                        Fault offset: 0x0000000000f8d778

                                                                        Faulting process ID: 0x24ec

                                                                        Faulting application start time: 0x01d2855b8e909d8f

                                                                        Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                                                        Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL

                                                                        Report ID: b63e1aa2-321c-4494-96eb-d2d7f6c3eeae

                                                                        Faulting package full name:

                                                                        Faulting package-relative application ID:

                                                                        Event Xml:

                                                                        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                          <System>

                                                                        <Provider Name="Application Error" />
                                                                        <EventID Qualifiers="0">1000</EventID>
                                                                        <Level>2</Level>
                                                                        <Task>100</Task>
                                                                        <Keywords>0x80000000000000</Keywords>
                                                                        <TimeCreated SystemTime="2017-02-12T18:13:17.639355900Z" />
                                                                        <EventRecordID>2047</EventRecordID>
                                                                        <Channel>Application</Channel>
                                                                        <Computer>Acer</Computer>
                                                                        <Security />

                                                                          </System>

                                                                          <EventData>

                                                                        <Data>Photoshop.exe</Data>
                                                                        <Data>18.0.1.29</Data>
                                                                        <Data>583e911d</Data>
                                                                        <Data>nvoglv64.DLL</Data>
                                                                        <Data>21.21.13.7849</Data>
                                                                        <Data>58820dae</Data>
                                                                        <Data>c0000409</Data>
                                                                        <Data>0000000000f8d778</Data>
                                                                        <Data>24ec</Data>
                                                                        <Data>01d2855b8e909d8f</Data>
                                                                        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>
                                                                        <Data>C:\WINDOWS\SYSTEM32\nvoglv64.DLL</Data>
                                                                        <Data>b63e1aa2-321c-4494-96eb-d2d7f6c3eeae</Data>
                                                                        <Data>
                                                                        </Data>
                                                                        <Data>
                                                                        </Data>

                                                                          </EventData>

                                                                        </Event>

                                                                        • 33. Re: All photoshop versions are crashing
                                                                          jbm007 Adobe Community Professional

                                                                          You have two issues.

                                                                           

                                                                          First one is your video driver.

                                                                           

                                                                          You need to go to the laptop site and download the latest video driver for your system.

                                                                           

                                                                          Second after you install the video driver and reboot you are having a windows .dll conflict somewhere.

                                                                           

                                                                          Find this path:C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

                                                                           

                                                                          rename \libcef.dll   to something like oldlibcef.dll

                                                                           

                                                                          and try running PS again.

                                                                          2 people found this helpful
                                                                          • 34. Re: All photoshop versions are crashing
                                                                            thealphasspark Level 1

                                                                            Hi

                                                                             

                                                                            Tried updating manually but kept being told drivers are up to date. I've used a driver updater software and amended the .dll. Rebooted and still not working. If anything it's getting worse, can't even load an image before it crashes. Will probably go through support tomorrow as I've tried everything else.

                                                                             

                                                                            Thanks for the help though.

                                                                            • 35. Re: All photoshop versions are crashing
                                                                              jbm007 Adobe Community Professional

                                                                              Did you go to the laptop site and download the latest version on their site?

                                                                               

                                                                              Don't use the windows updater program.

                                                                               

                                                                              I have reviewed the crash report you posted.

                                                                               

                                                                              It is definitely related to the Nvidia driver.

                                                                               

                                                                              Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL

                                                                               

                                                                              is a Nvidia driver component.

                                                                               

                                                                              This laptop doesn't have a dual GPU chipset does it?

                                                                              • 36. Re: All photoshop versions are crashing
                                                                                gener7 Adobe Community Professional & MVP

                                                                                Once you know the kind of graphics card you have, visit the manufacturer's website to download the latest driver. Here are links for downloading drivers from the most common graphics card manufacturers:

                                                                                 

                                                                                * NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp

                                                                                1 person found this helpful
                                                                                • 37. Re: All photoshop versions are crashing
                                                                                  thealphasspark Level 1

                                                                                  OK so uninstalled NVIDIA completely and reinstalled directly from NVIDIA. Seems to be working ok. I'm off to bed now so, will check it out tomorrow properly. Dual Chip set? Sorry if you mean if it has two graphics drivers? then yes and, I'm guessing the're not integrated as NVDIA has it's own control panel? I'm not 100% on this stuff to be honest. Just try to muddle through. Thanks for all the help : )

                                                                                  • 38. Re: All photoshop versions are crashing
                                                                                    thealphasspark Level 1

                                                                                    Thanks had worked my way there but definetly seems to have worked, handy for other users though.Thanks  : )

                                                                                    • 39. Re: All photoshop versions are crashing
                                                                                      gener7 Adobe Community Professional & MVP

                                                                                      With the Nvidia Control Panel, you would set your Nvidia card as the dedicated card for Photoshop and the GPU sniffer. Having automatic card switching does bring on issues.

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