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I'd like to share my solution for this as it was driving me insane for the period I could not resolve this for a user.
Again this is what worked for me and it may not work for anyone. But I thought to make some documentation as I could not find this anywhere on the web when doing my investigation. Hopefully people in future will find this on Googleling.
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Hi,
Is the crash happening always or with few documents. Can you please share some documents for investigation at santalwa@adobe.com
Regards
Sanyam Talwar