4 Replies Latest reply on Feb 7, 2017 12:37 PM by KanikaS

    Random Shut Down with Photoshop

    bryce71389 Level 1

      When using an imac with 4 GHz intel core i7 processor, 32GB 1867 MHz DDR3 and a AMD Radeon R9 M395X 4096MB it shuts down randomly but only when using photoshop. This happens very randomly with a single file open. First my keyboard, mouse and pen tablet lose connection then after about 10 to 20 seconds of no connection, my computer will shut down and reboot itself. No error messages are loaded when it reboots. The photoshop app is up to date along with the computer software. What could be causing the issue to occur? The likelihood of the shutdown is about 1 out of 5 photoshop uses.


      Thank you for your time!