29 Replies Latest reply on Feb 13, 2017 12:57 AM by Thom Hayes Branched to a new discussion.

    Adobe XD not starting after update

    gabrielpal

      Today I received an update for the XD via the desktop app. The update process went well without errors, but since then XD is not starting. The program itself starts and remains white for a couple of seconds, and after that it shows the following message:

       

      Please uninstall and reinstall the product.

      If the problem still occurs, please contact Adobe technical support for help.

      http://www.adobe.com/support

       

      I uninstalled and reinstalled XD a couple of times and rebooted after every installation, but the problem still remains. Any suggestions on this? Thanks.

      Screenshot (46).png