Password for Creative Cloud [Unable to download Cloud updates]

[jcus]

Is my Creative Cloud password and username the same at my Adobe ID and password?  I cannot get into Creative Cloud for updates but I can log onto Adobe.

[John Waller]

jcus wrote:

Is my Creative Cloud password and username the same at my Adobe ID and password?

Yes.

jcus wrote:

I cannot get into Creative Cloud for updates

What happens when you try? Can you post a screenshot?

Which operating system?

[jcus]

Initially, I started having problems with LR (CC)--I don't really know how I did this, but I ended up creating a Creative Cloud zip file--

I don't know if that has anything to do with the problems I am having.

I decided to see if there were any updates that might solve the issue with LR, so I tried to log on, but a different username

[jcus]

So I couldn't really get a screen shot. 

When I try to log onto Creative Cloud, the sign in window has a different username than my Adobe username--my Adobe UN is my email address, but the Creative Cloud sign in window lists my name.  I went in and changed it, and then put in the password, but it doesn't work.  I can't log onto Creative Cloud with the same information I use to log onto Adobe. 

I can't make any changes to Creative Cloud--not updates or uninstall. 

[joannak98590194]

Have the same problem and it makes me stuck with updates. Did you find out the way to solve it?

[jcus]

I'm sorry--I am using Mac OS Sierra 10.12.1