16 Replies Latest reply on Feb 15, 2017 11:59 AM by m_vargas

    Adobe flash player

    jenniferg90356354

      I've downloaded and installed flash player but it's still not recognised on my PC was ok yesterday played the games I normally do but today not accepting and saying to download it.No setting have been changed.Any help would be greatly appreciated.

        • 1. Re: Adobe flash player
          m_vargas Adobe Employee

          What is the operating system and browser, including version?

          • 2. Re: Adobe flash player
            jenniferg90356354 Level 1

            Firefox even google chrome.       Free adobe flashplayer

            • 3. Re: Adobe flash player
              divya_1993 Adobe Employee

              Hi,

               

              Please mention the operating system that you are working on. We would need the OS information to troubleshoot the issue.

              As for Google chrome, Flash Player is a built-in component of Chrome (including Chrome on ChromeOS), and under normal circumstances, would stay synced with the browser. If you go to chrome://components, you might be able to force the update.  Just click on "Check for Update" and see if it updates.

               

              Thanks!

              • 4. Re: Adobe flash player
                jenniferg90356354 Level 1

                I'm not sure what an operating system is

                If it is my Windows 10.

                I've uninstalled it then re installed it (Flash player and Google Chrome) about 15 times now and my PC doesn't recognise that it is downloaded or installed but in my settings it is.

                I've all but given up ready to throw it against the wall.

                Thanks

                • 5. Re: Adobe flash player
                  m_vargas Adobe Employee

                  Hi jenniferg90356354

                   

                  Windows 10 is the operating system.  If you're using Google Chrome, Flash Player PPAPI plugin for Chrome is normally downloaded automatically using Google's component updated, however, some users report issues with the component updater.  To bypass this, to the following:

                   

                  1. Launch Chrome, and go to https://get.adobe.com/flashplayer/?fpchrome  to download the PPAPI plugin (note the optional third party offers on the page).
                  2. After the file downloads, go to the your downloads folder and double-click on Flash Player installer file to launch the installer.
                  3. Follow the on-screen prompts to install Flash Player
                  4. After the installation completes ensure Flash Player is enabled in the browser, see Enable Flash Player for Chrome for assistance

                   

                  Firefox doesn't use the same Flash Player plugin as Chrome.  If you also use Firefox, do the following:

                  1. Launch Firefox and go to https://get.adobe.com/flashplayer/ to download the Flash Player NPAPI plugin used by Firefox (again, note the third party optional offers on the page).
                  2. Follow the same process to install Flash Player NPAPI plugin for Firefox as you did to install Flash Player PPAPI plugin for Chrome.
                  3. To verify Flash Player is enabled in Firefox see Enable Flash Player for Firefox

                   

                  --

                  Maria

                  • 6. Re: Adobe flash player
                    jenniferg90356354 Level 1

                    Hi Maria

                    Thanks will give it a go will let you know if I'm successful.

                    Jen

                    • 7. Re: Adobe flash player
                      jenniferg90356354 Level 1

                      m_vargas

                      Hi  maria

                      I've tried all of your instructions Chrome had a box that said I can't use this version on my PC and Firefox just wouldn't entertain it. I'm now wondering if it i my PC is a little too old to accept these downloads (2009 Dell with Intel installed) Am now at a loss.

                      Thanks Jen

                      • 8. Re: Adobe flash player
                        m_vargas Adobe Employee

                        The latest versions of Flash Player are supported on Windows 10, on Chrome and Firefox.

                         

                        When you say "Chrome had a box that said I can't se his version on my PC"  Is that in reference to the Flash Player version, or the Chrome version?

                         

                        What  do you mean "Firefox just wouldn't entertain it"?  What happens exactly?

                         

                        I'd like to get additional system information from you.  Please do the following:

                         

                        OS information:

                        • In Windows 10 search field enter Settings
                        • Select Settings from the search results
                        • When the Settings app displays, click on System to view system information
                        • In the menu that appears in the left pane, scroll down to About and click on it
                        • Provide the following information:  Edition, Version, OS Build, System Type.  For example:
                          • Edition: Windows 10 Home
                          • Version: 1607
                          • OS Build: 14393.693
                          • System type: 64-bit operating system, x64-based processor
                        • Close the Settings window

                         

                        Since your system is from 2009, it's probably a 32-bit operating system, instead of 64-bit

                         

                        Chrome and Flash Player PPAPI version information

                        • Launch Chrome and navigate to chrome://version
                        • copy and past the Google Chrome and Flash entries. For example:
                          Google Chrome56.0.2924.87 (Official Build) (64-bit)
                          Flash24.0.0.194 /Users/UserID/Library/Application Support/Google/Chrome/PepperFlash/24.0.0.194/PepperFlashPlayer.plugin


                        Firefox and Flash Player NPAPI version information

                        • Launch Firefox, on the menu buttonNew Fx Menu, click helpHelp-29and select About Firefox
                        • Copy and paste the Firefox version.  For example: 51.0.1 (32-bit)
                        • Close the About Mozilla Firefox window
                        • In Firefox, navigate to about:plugins
                        • Locate the Shockwave Flash entry.  copy and paste the plugin details.  For example:

                                  File: Flash Player.plugin

                                  Path: /Library/Internet Plug-Ins/Flash Player.plugin

                                  Version: 24.0.0.194

                                  State: Enabled

                                  Shockwave Flash 24.0 r0

                        • 9. Re: Adobe flash player
                          jenniferg90356354 Level 1

                          The settings are exactly as your example is

                           

                           

                          oogle Chrome56.0.2924.87 (Official Build) (64-bit)
                          Revision0e9a9a6f3676ae439b78cd9b3f62b4193c3ac7d5-refs/branch-heads/2924@{#895}
                          OSWindows
                          JavaScriptV8 5.6.326.50
                          Flash24.0.0.194 C:\WINDOWS\system32\Macromed\Flash\pepflashplayer64_24_0_0_194.dll

                          Firefox

                          51.0.1 (32-bit) Firefox is up to date

                           

                          Shockwave Flash  24.0.0.194 (disabled)

                          Shockwave flash  24.0 r0

                          Last updated       Wednesday   8.2.2017

                          File                       NPSWF32-24-0-0-194.dll

                          MIME types          Aplication/x-shockwave-flash (Adobie Flash movie: swf),

                                                      Aplication/futureslpash (futureSplash movie: spl)

                          Enable Adobe Flash  protected mode  (has a box with a tick)

                          Hope this is what you need. the plugin wouldn't let me copy and paste all of the above.

                          Jen

                          • 10. Re: Adobe flash player
                            jenniferg90356354 Level 1

                            m_vargas Was this the info you needed?

                            The settings are exactly as your example is

                             

                             

                            oogle Chrome56.0.2924.87 (Official Build) (64-bit)
                            Revision0e9a9a6f3676ae439b78cd9b3f62b4193c3ac7d5-refs/branch-heads/2924@{#895}
                            OSWindows
                            JavaScriptV8 5.6.326.50
                            Flash24.0.0.194 C:\WINDOWS\system32\Macromed\Flash\pepflashplayer64_24_0_0_194.dll

                            Firefox

                            51.0.1 (32-bit) Firefox is up to date

                             

                            Shockwave Flash  24.0.0.194 (disabled)

                            Shockwave flash  24.0 r0

                            Last updated       Wednesday   8.2.2017

                            File                       NPSWF32-24-0-0-194.dll

                            MIME types          Aplication/x-shockwave-flash (Adobie Flash movie: swf),

                                                        Aplication/futureslpash (futureSplash movie: spl)

                            Enable Adobe Flash  protected mode  (has a box with a tick)

                            Hope this is what you need. the plugin wouldn't let me copy and paste all of the above.

                            Jen

                            • 11. Re: Adobe flash player
                              m_vargas Adobe Employee

                              Hi,

                               

                              I'm sorry I wasn't able to reply to your post yesterday.  You have the latest version of Chrome and Flash Player PPAPI plugin for Chrome.  Have you checked that Flash Player is

                               

                               

                               

                               

                               

                               

                               

                              When you say "Chrome had a box that said I can't se his version on my PC"  Is that in reference to the Flash Player version, or the Chrome version?

                               

                              What  do you mean "Firefox just wouldn't entertain it"?  What happens exactly?

                               

                              Please post a screenshot of the exact behaviour observed when attempting to view Flash content on both Chrome and Firefox.  To post a screenshot see How do I attach a screenshot?

                               

                              For Firefox, I see you are running the 32-bit version of Firefox and you have a 64-bit operating system.  Sometimes the 32-bit Firefox version doesn't play nicely on 64-bit operating systems.  You can try installing the 64-bit Firefox version and see if that works.  To download the 64-bit version, go to https://get.firefox.com and click on the 'Download Firefox for another platform' link.  This will display a new window.  Click on the 'Windows 64-bit' link to download the 64-bit version:

                              Alternatively go to Mozilla Firefox Web Browser — Download Firefox in your language — Mozilla  and select the 64-bit English (US) version to download.

                               

                              What are the links to the game sites that are not recognizing Flash Player?  Are these game sites the only sites that are not recognizing Flash?  Can you view Flash on other sites?

                               

                              --

                              Maria

                              • 12. Re: Adobe flash player
                                jenniferg90356354 Level 1

                                Hi

                                This is what I get when I try to play this and a few others only on Facebook even though it has been downloaded.

                                I did reload Firefox (64bitUS) but still nothing. The box in Chrome that said It couldn't be used on this PC hasn't come up again.

                                When flashplayer is installed there is another that comes up after with another product that i don't want so I just close the box does that have something to do with it?

                                • 13. Re: Adobe flash player
                                  m_vargas Adobe Employee

                                  Hi,


                                  What happens when you go to https://helpx.adobe.com/flash-player.html and click the 'Check Now' button?  Do the results indicate Flash Player is installed and enabled?

                                   

                                  When downloading the installer from get.adobe.com/flashplayer you have the option to decline the optional offers, so that you only get Flash Player and nothing else.  If you close the installation window after Flash Player installs, but before the option third party software installs, Flash Player should be installed.  The widget in the helpx.adobe.com/flash-player.html page will be able to determine this.

                                   

                                  Are you able to view Flash content on other sites?  Is this the only site that behaves this way?

                                   

                                  --

                                  Maria

                                  • 14. Re: Adobe flash player
                                    jenniferg90356354 Level 1

                                    m_vargas

                                    It says it's either not installed or not enabled.

                                     

                                    I have declined the 3rd party options but the last page that comes up after installing is something about pictures and if I want after the free period I can pay a subscription I just close it when that comes up. When I go into my settings it is installed.

                                    It happens when I'm looking at msn news features as well.

                                     

                                    Jen

                                    • 15. Re: Adobe flash player
                                      jenniferg90356354 Level 1

                                      m_vargas

                                      I've managed to get it installed but this is what I get on some games. Jen

                                      • 16. Re: Adobe flash player
                                        m_vargas Adobe Employee

                                        Hi jenniferg90356354

                                         

                                        I'm assuming you're seeing this on the 64-bit version of Firefox, yes?  If so, please try running the 32-bit version of Firefox?  If you uninstalled it, go ahead and re-install it, no need to uninstall the 64-bit version, as both 32- and 64-bit versions of Firefox can be installed simultaneously.

                                         

                                        --

                                        Maria