3 Replies Latest reply on Nov 22, 2017 2:30 AM by hemr38357388

    Photoshop Crashes Opening Tif File

    RaphaBonelli Level 1

      It's the second time happening.

       

      Just send an image from Lightroom to Photoshop (converting to TIF format) and manipulated it (with many adjustment layers, cloning and so on). After closing it and sending it back to Lightroom, I just can't edit it again on PS. Everytime I try to open it again on PS, it just crashes the program.

       

      Just lost two works (and a lot of time) because of that.

        • 1. Re: Photoshop Crashes Opening Tif File
          JJMack Most Valuable Participant

          What do your crash reports show is the failing module?

          • 2. Re: Photoshop Crashes Opening Tif File
            RaphaBonelli Level 1

            Just "Adobe Photoshop CC 2017 Stoped Working".
            And then close.

             

            On Windows log:

             

            Nome do aplicativo com falha: Adobe Spaces Helper.exe, versão: 0.0.0.0, carimbo de data/hora: 0x583e8a7d

            Nome do módulo com falha: libcef.dll, versão: 3.2526.1347.0, carimbo de data/hora: 0x572d0cf0

            Código de exceção: 0xc0000005

            Deslocamento da falha: 0x0000000002656a65

            ID do processo com falha: 0x235c

            Hora de início do aplicativo com falha: 0x01d27c877ddee040

            Caminho do aplicativo com falha: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

            Caminho do módulo com falha: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

            ID do Relatório: dc06b196-71c3-4bf8-93d4-fac35b2fba29

            Nome completo do pacote com falha:

            ID do aplicativo relativo ao pacote com falha:

             

            And:

             

            Falha no bucket 120631883525, tipo 4

            Nome do Evento: APPCRASH

            Resposta: Não disponível

            ID do CAB: 0

             

             

            Assinatura do problema:

            P1: Adobe Spaces Helper.exe

            P2: 0.0.0.0

            P3: 583e8a7d

            P4: libcef.dll

            P5: 3.2526.1347.0

            P6: 572d0cf0

            P7: c0000005

            P8: 0000000002656a65

            P9:

            P10:

             

             

            Arquivos anexados:

            \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD126.tmp.WERInternalMetadata.xml

             

             

            Esses arquivos podem estar disponíveis em:

            C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Spaces Hel_557b875bd890e66fc9e128fabbb5c3819b1ffb6_5f0a0c3d_2611d618

             

             

            Símbolo da análise:

            Verificando novamente solução: 0

            ID do Relatório: dc06b196-71c3-4bf8-93d4-fac35b2fba29

            Status do Relatório: 0

            • 3. Re: Photoshop Crashes Opening Tif File
              hemr38357388

              Photoshop CC 19 keep getting crash whenever I open Tiff or JPG file. Please help!