I have been experiencing an issue that has me baffled. When I
add a new popup to a new or existing topic, it previews just fine.
When I output to WebHelp or Flashhelp, it (the popup file) is
excluded from the output. I have tried
I have been rearranging the organization of my files in
Project Manager recently, but nothing that I feel would have caused
this. I had several important topics buried 3-4-5 levels deep in
the hierarchy and was trying to break these out. I was dragging and
reorganizing from within Project Manager.
The link to a non working popup appears as follows:
If you are not able to find what you need here, our <a
Things I have tried thus far:
Creating a new file to which the popup refers
Checking for topic level or other build tages
Deleted the hyperlink refering to the popup and recreating
Created a new popup file, and a new parent file, and a new
Robo 7, Vista, all files locally stored and output, 2GB ram.
When uploaded, I click on the link to the pop up, and my
computer clicks clicks clicks and I see that it is looping
attempting to load the popup.
Other popups, not recently added work fine. I use popups and
image maps A LOT so I am a bit frantic.
Again, it previews just fine. The file to which the
hyperlink/popup refers is just gone from the output. Thanks for any
Drawing from a bit of distant memory here. Back when I was in
the corporate world (I was catapulted into unemployment in early
2004 and am now self employed) I had a fairly large project
consisting of many many files and a gnarly folder structure. I saw
what you are seeing now. Certain popups would fail. DHTML would
also fail. I found that in my situation, it seemed to help things
if I kept the popups in the same folder as the topic linking to
While it wasn't my preferred way to work, it was at least a
workaround. I don't believe I ever did manage to sort why it
failed. I just know that once I rearranged the relationship, it
worked and I was happy.