10 Replies Latest reply on Feb 3, 2017 6:36 PM by kglad

    I get an error when I attempt to create a document in Adobe Acrobat version 11

    Donald Hester Level 1

      When I attempt to create a pdf file document using Adobe Acrobat version 11 (AA),


      Click "Create"

      Click "PDF from Scanner"

      Click "Black and White Document"

      I get this error:


      "Error while interacting with the scanner the selected scanner was not found"


      The scanner interacts properly with all other software programs on my computer, including Microsoft Word. 

      I have Windows 10 (64 bit) on a desktop Dell Inspiron 3650 and my printer/scanner is a HP M2727nf

      I have already checked for new drivers.

      I just switched to Windows 10, then moved my computer to another office.  Before the move I could scan and create a pdf file using AA.  Whereas, now, I get the above error.

      I am a CPA and I use this facility when doing taxes.

      I need to get this resolved yesterday.

      Can you help?