Sorry, did you read this part?
"I contacted your outsourced support center, and of course I was offered to pay the cancellation fee or take the 2 month free promotion and keep the plan. They cared little for the fact that I was not able to cancel the plan during my first month because there was no plan to cancel."
Did you read any of it? Did you read what I requested?
I will not be renewing my CC products.
Can you provide me the case reference number for your interaction with the support?
I will help you escalate it.