1 Reply Latest reply on Mar 9, 2017 3:02 AM by Akash Sharma

    Lightroom Develop Module constantly hanging!!

    marcelobaird5544

      Hello Adobe team

       

      I need help with Adobe lightroom randomly hanging while editing. I have compiled several logs out of the console with snapshots of lightroom frozen process.

      I tried the GPU troubleshooting guide (https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html ) and my card seems to be passing the preliminary test.

      Other users have reported this to be related to corrupted catalogs, I dont think this is my case since each event is imported into a new catalog and each time I have hangs in random occurrences. When it happens restarting, creating a new catalog with the same images seems to have little to no effect in fixing the issue. Lightroom will simply hang again in the develop module. 

       

      I also have compiled the logs from the apple console in regards to lightroom hanging and have it available to whoever can help me fix this. Any suggestions will be much appreciated, this is really hampering our regular editing workflow with constant restarts and reopening both the computer and lightroom.

       

      Many thanks

       

       

      Im using an iMac with the current settings :

      Lightroom version: CC 2015.8 [ 1099473 ]

      License: Creative Cloud

      Operating system: Mac OS 10

      Version: 10.11 [4]

      Application architecture: x64

      Logical processor count: 8

      Processor speed: 4.0 GHz

      Built-in memory: 8,192.0 MB

      Real memory available to Lightroom: 8,192.0 MB

      Real memory used by Lightroom: 1,099.2 MB (13.4%)

      Virtual memory used by Lightroom: 1,600.2 MB

      Memory cache size: 781.8 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      Displays: 1) 5120x2880

       

       

      Graphics Processor Info:

      AMD Radeon R9 M395X OpenGL Engine

       

       

      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 4.1 ATI-1.42.6

      Renderer: AMD Radeon R9 M395X OpenGL Engine

      LanguageVersion: 4.10

       

       

       

       

      Application folder: /Applications/Adobe Lightroom

      Library Path: /Users/photoeditor/Desktop/01_26_17 Tainara & Guillherme's Engagement_CAT/01_26_17 Tainara & Guillherme's Engagement_CAT.lrcat

      Settings Folder: /Users/photoeditor/Library/Application Support/Adobe/Lightroom

       

       

      Installed Plugins:

      1) AdobeStock

      2) Aperture/iPhoto Importer Plug-in

      3) Canon Tether Plugin

      4) ColorChecker Passport

      5) Export to Photomatix Pro

      6) Facebook

      7) Flickr

      8) HDR Efex Pro 2

      9) jf Metadata Viewer

      10) Leica Tether Plugin

      11) Nikon Tether Plugin

       

       

      Config.lua flags: None

       

       

      AudioDeviceIOBlockSize: 512

      AudioDeviceName: Built-in Output

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: LR5x4

      CoreImage: true

      GL_ACCUM_ALPHA_BITS: 0

      GL_ACCUM_BLUE_BITS: 0

      GL_ACCUM_GREEN_BITS: 0

      GL_ACCUM_RED_BITS: 0

      GL_ALPHA_BITS: 8

      GL_BLUE_BITS: 8

      GL_DEPTH_BITS: 24

      GL_GREEN_BITS: 8

      GL_MAX_3D_TEXTURE_SIZE: 16384

      GL_MAX_TEXTURE_SIZE: 16384

      GL_MAX_TEXTURE_UNITS: 8

      GL_MAX_VIEWPORT_DIMS: 16384,16384

      GL_RED_BITS: 8

      GL_RENDERER: AMD Radeon R9 M395X OpenGL Engine

      GL_SHADING_LANGUAGE_VERSION: 1.20

      GL_STENCIL_BITS: 8

      GL_VENDOR: ATI Technologies Inc.

      GL_VERSION: 2.1 ATI-1.42.6

      OGLEnabled: true

      GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate