14 Replies Latest reply on May 10, 2017 10:38 AM by Steven4848

    Applying a signature using a self-signed certificate requires reattaching to certificate file each time

    janwoe-techlady Level 1

      Our office has been using Adobe Reader XI and some Adobe Reader DC installations for some time to digitally sign pdf documents.  Many times there are 2 or 3 of our employees that sign the same document.  Each user has a self-signed certificate saved in their own network folder and each user's installation of Reader is (was) set to remember the connection to that signature file.  They simply open the PDF, located the signature line, select to Place Signature, draw the box, type in their password and save the file.


      In the last 3 weeks or so, this has stopped working and is requiring them to locate the certificate each time they want to sign a document.  In other words, they open the file, find the signature line, click to Place Signature and a window comes up asking for how to sign.  Then they have to select a signature file, browse to that file, type in the password, and click OK.  Then it will allow them to drag the signature area, type in their password AGAIN to apply the signature and save the file.


      I've checked every setting I can think of to try to fix this and I cannot figure it out.  We've changed nothing, yet it suddenly quit working.  Anybody else had this problem or know what is going on and how to fix it?


      Thanks in advance.