2 Replies Latest reply on Feb 4, 2017 2:26 PM by gener7

    Adobe Photoshop has stopped working.

    theresec11673703

      This is the error message I keep getting when starting up Photoshop.  I only down loaded the programme recently and have not been able to open it.  I have a ASUS i7 . Could someone please give me a solution to this problem. Thanks

        • 1. Re: Adobe Photoshop has stopped working.
          davescm Adobe Community Professional

          Hi

          If you are on Windows 10, go to the reliability monitor (just type reliability into the windows search box). Then look for a red cross at the time of the Photoshop message. Click on that cross and you should see a critical event for Photoshop.

          Double Click on the Photoshop event and you will get a box showing details of what happened.

          Post a snapshot here.

           

          Note : If the details mention Lavasoft - then uninstall Web-Companion /Adaware and you should be fine

           

          Dave

          • 2. Re: Adobe Photoshop has stopped working.
            gener7 Adobe Community Professional & MVP

            Since the dialog is Windows, the common problem is usually Lavasoft's Web Companion.

             

            You look at Programs in your Control Panel, and if you see Web Companion, uninstall it and reboot your PC.

             

            Let me know if that worked.